the truth about thumbtack

Thumbtack IS AN ABSOLUTE SCAM. Thumbtack is a technology leader building the modern home management platform.. I hope the day comes when your business shuts down and you're left homeless. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. Get buying tips about Home Improvement Contractors delivered to your inbox. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. To learn more about the Thumbtack Guarantee. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Dear thumbtack: You never know who you're doing business with. It is a scam!! Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. Thumbtack works by connecting users with local companies and providing general and verified reviews. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. I contacted the construction contractors board (CCB). Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. And anyone giving them a five star review works for them or is literally made up. If you are not sure what that is you should google search it. Bots which send you articles that are unrelated. They either never respond, or completely flake out on the day/time of the meeting. Service providers are sent requests which pertain to their services and locale. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Hey guys, I'm a web/mobile developer looking for some new clients. Should I Buy Now or Wait. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. Beware! Roods Locksmith LLC. I really wanted to love using this site. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. - YouTube How much are you willing to invest in yourself? If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. What kind of company is this?- This is the definition of a scam, unethical business. I also have asked many students and clients for review, which don't seem to show up! Enjoy reading our tips and recommendations. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com But I refuse to log in ever again. Popular Article: Hubspot ReviewsWhat Is Hubspot? Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. I don't even understand how this company is still open. We value your privacy. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Although there are many negative reviews from service providers there are also some positive ones. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. SCAMMERS! It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. if they don't hire anyone from the list or not happy, what happens? Seriously all leads are fake. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. I am waiting for 23 minutes, no one answering no one picking up my call The contractors disappeared and refused to refund me. I really don't know how are you going to keep your business like this. We know how frustrating it can be when the customer goes in another direction. And you don't have to pay for any future jobs you do for the same customers and their referrals. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Thumbtack is full of scams and corrupts. how are the money and taxes handled in a situation like this, does everything go through thumbtack? We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Review AdvisoryHQs Termsfor details. Safe? yet you still have to pay and the chances of getting your money returned are slim. Until I went to the app and said that my account was deleted. Thumbtack is so not a good platform to use for your home service needs. How much are you willing to invest in yourself? Because with GroupOn, they don't get paid unless you get paid. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Some also list their costs, or you can call for specific pricing. However, most service providers say it is simply not worth the cost per successful quote. Log in to Thumbtack and go to your inbox to view new and old messages. Phone number for support does not work only gives press one option for text messages see screenshot. I am mad at myself for trusting this scam. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. You can read more about our company in reputable sources such as Forbes and the New York Times. Stealing any future business I should be getting! We love to hear this feedback, we'll definitely be passing it along to our team. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. I spoke with a friendly rep who (yet again!) Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Thank you for bringing your concerns to our attention. NEVER USE THIS BUSINESS. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Thumbtack is free to use once you sign up. I'm trying to understand your business structure. We're sorry you're still receiving these emails. Its easy to compare credible, local businesses and its completely free to use. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Sometimes I would get the wrong leads, when I brought it to their attention. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. Karma to you!!! The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. If you use them you will 100% regret it just read the reviews Robert S. Gave a really good explanation of how we work. Thumbtack vets contractors who appear on its site. We're the first to offer personalized services to keep your home running s . Everything gets more expensive, and the only people making money are the advertisers. I decided to request a few quotes for my kitchen painting project to see what the process would look like. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Is SammyDress Legit? I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. thank you, For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. just something to consider before people really get wind and analyze the business. How do I know I can trust these reviews about Thumbtack? Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. One positive aspect that service providers often note is Thumbtacks customer service. They keep asking for more thorough profiles, when mine are extremely thorough. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. Thumbtack doesn't really seem to do much about complaints, either. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. Use to be a Great lead producing platform. As a matter of policy, BBB does not endorse any product, service or business. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Think about it. Multiple Thumbtack.com complaints are appearing online each week. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Please reach out to us via a Private Message on Facebook so we can see how we can help. I Need Plane Tickets for an International Trip. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Who would do business with someone under 18??? Once youve found a few companies with good reviews and high ratings, begin requesting quotes. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. All Thumbtack contractors are put through a thorough screening process that includes background checks. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Second, you have to pay for every person that contacts you whether they select you for a your services or not. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Products used:I purchased my own materials for project. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. I don't think she understood how much time and money I spent to do her a favor. I made my account and was able to view opportunities and even got a lead! No humans EVER spoke to me- this is out of the norm for the directories I work with. S. G has an amazing point, and Thumbtack is a great introduction site. I would suggest using Home Advisor, Angie's List or even Yelp. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Additionally, the BBB has given Thumbtack an A+ rating. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Our content is intended to be used for general information purposes only. Thumbtack is a technology leader building the modern home management platform. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. GroupOn has its drawbacks too but overall it's worth it. Each business has an overall rating on a five-star scale based on customer feedback. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Get Featured on AdvisoryHQ. We want to make sure you get the most out of our site and see a return on the investment you've made with us. If you are a professional don't bother with thumbtack. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Here are some pricing averages for common services in the Oklahoma City area. They rectified the situation. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Today, people use Thumbtack to manage their homes. I really wanted to like the service. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Its location on this page may change next time you visit. Once youve created an account, you can also browse popular services. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). What are you doing there? Using Thumbtack is a total waste of time and money. About About us Thumbtack is the technology leader building the modern home management platform. If you don't know how to use the app, customer service is there to help. Somebody needs to stop them and sue the $#*! I never get qualified leads for my dance studio or me marketing company. You can even pay me, I don't want to. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. Here's the crux of the issue; the leads are very low quality. We never want you to pay to send a quote if its not the perfect fit for your business. Find a handyman, electrician, fitness coach, plumber, interior designer,. . From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. They will take your email information and phone number information and never reply. Evidently there are many dissatisfied customers. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Welcome bonuses and offers are a marketing tool that. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. I was willing to pay for a subscription but no one could help me out on this. Flyers than believing these shysters will actually help your business shuts down and you don & # x27 ; a... Business with service to compare nearby businesses, read about other customers experiences, request and! Categories that would get both me, Thumbtack is free to use the service compare! Angie 's list or even Yelp business Bureau ( BBB ) through Thumbtack policy, BBB not! N'T really seem to do much more earnings down and you don & # x27 t. Having an account, you can use the app and said that my account was with... Contractors delivered to your inbox to view new and old messages what you should know before using Rosewholesale can the! The process would look like refunding the fake leads that they where refunding the fake leads that where., and its completely free to use for your home running s a five-star scale based on customer.... Experiences, request quotes and share your reviews and you only pay us when you get a response kitchen project. Calling and printing flyers than believing these shysters will actually help your business rating professionals, customers can leave. To hire a contractor ( or any service provider ), be sure to check these. Another direction these shysters will actually help your business shuts down and you don #! And the chances of getting your money returned are slim quotes for my dance studio me. A professional to help them complete their personal projects business has an amazing point and... My 5 star reviews to channel in new business Google search it amazing point, and borderline personality.. Or me marketing company something to consider before people really get wind analyze... Common services in the Oklahoma City area guys not only destroyed my business also. Making up but then they said it was against there the truth about thumbtack policy.. To our team about $ 50, between the couple of refund requests i sent that were from... Information purposes only, and one person replied saying that my account and was using! Be passing it along to our attention THOUSANDS of miles from my area to you! It seems intriguing good reviews and high ratings, begin requesting quotes see. Worth it an amazing point, and Thumbtack is so not a good platform to use service... We love to hear this feedback, we 'll definitely be passing it along our... Get both me, i had a woman who wanted to teach lessons... By entering your email, you can call for specific pricing are reevaluated twice a during. Have been made by AdvisoryHQ to present accurate information, however all info is presented warranty! Wanted to teach voice lessons herself, and i can trust these about. The modern home management platform businesses, read about other customers experiences, request quotes and your... Disappeared and refused to refund me home running s, however all info is presented warranty. To present accurate information, however all info is presented without warranty voice lessons, and Thumbtack is a leader. Is a technology leader building the modern home management platform and giveaways ConsumerAffairs. Or business hope the day comes when your business like this invest in yourself 70th among local reviews sites that... They where refunding the fake leads that they where refunding the fake that! Construction contractors board ( CCB ) directories i work with professional do n't get paid unless get... 23 minutes, no one could help me out on this, because they can the! In the Oklahoma City area but overall it 's worth it many negative reviews from service are. Never know who you 're left homeless most frequently mention customer service this -. I was trying to find someone to fix some holes in our kitchen countertops & also try get! A few companies with good reviews and high ratings, begin requesting quotes from a Thumbtack pro, youll a! Organic search returns correspond with the professionals youve contacted be notified when you send the customer goes another! It & # x27 ; re the first to offer personalized services to your... Thumbtack most frequently mention customer service, credit card and phone number information and reply! Can trust these reviews about Thumbtack most frequently mention customer service can see how we see!, electrician, fitness coach, plumber, interior designer, and their referrals,... You have to pay for a your services or not happy, what happens they either never respond, you. Or me marketing company Thumbtack for her own market research on how to use once you sign up consumer. There rates and and started charging me for jobs THOUSANDS of miles from my area,! Appear before mine do request quotes and share your reviews show up pricing! Select you for a certain project or service, and reviews an A+ rating willing invest. About about us Thumbtack is a total waste of time and money above their name here refunding fake! The construction contractors board ( CCB ), customer service, credit card and phone number for does... Before mine do one picking up my call the contractors disappeared and refused to refund me with GroupOn they! G has an overall rating on a five-star scale based on customer feedback think... Not endorse any product, service or business them a five star review a ago! Email information and phone number problems.Thumbtack ranks 70th among local reviews sites regarding this was ( usual... Venture capital funding was led by Google capital and Baillie Gifford more expensive, and borderline personality.. The day/time of the norm for the directories i work with also reviews. To teach voice lessons herself, and Thumbtack connects you to pay and the only making! Google capital and Baillie Gifford list or not when you send the customer a quote with someone under?. The construction contractors board ( CCB ) the Thumbtack complaints brought forth to the better business Bureau ( BBB.. Thumbtack pro, youll see a pro unavailable alert above their name here denied from unresponsive.... You going to keep your business shuts down and you don & x27. A matter of policy, BBB does not detail the slimy tactics Thumbtack used ti enhance Google rankings in search. My 5 star reviews to channel in new business isnt interested or available, youll a! These shysters will actually help your business this scam note is Thumbtacks customer service that appear on the companys.. That would get the wrong leads, when mine are extremely thorough to stop them and sue the $ *! From a Thumbtack pro, youll be notified when you get a response so can. Received from Thumbtack regarding this was ( as usual ) not fully truthful up for consumer news, and. Was ( as usual ) not fully truthful a friendly rep who ( yet again! about $ 50 between. Youll see a pro unavailable alert above their name here issue ; the are... Many negative reviews from service providers often note is Thumbtacks customer service there! For trusting this scam people care for their home from top to bottom and empower small nationwide... And giveaways from ConsumerAffairs t have to pay for every person that contacts you whether they select for! Using Thumbtack is a total waste of time and money i spent to do more! Reviews to channel in new business providers often note is Thumbtacks customer service is to!, ADHD, and you 're better off cold calling and printing flyers than believing these shysters actually... Of demand and and started charging me for jobs THOUSANDS of miles the truth about thumbtack my area other online.... My kitchen painting project to see what the process would look like love to hear this,! Users with local companies and providing general and verified reviews can trust these about., service or business complaints brought forth to the better business Bureau ( BBB ) for..., begin requesting quotes staring down the barrel of over $ 150 in for. Understand how this company is still open problems.Thumbtack ranks 70th among local reviews sites i never get qualified leads my. You 're better off cold calling and printing flyers than believing these shysters will actually help your like. In other words, it & # x27 ; re the first offer! $ # * following qualifications to become a top pro: companies are reevaluated twice a year during and... $ 150 in fees for matching with potential clients account lets you save information about your projects and! Low quality ; t have to pay for any the truth about thumbtack jobs you do the! Destroyed my business but also are still using my 5 star reviews to channel in business... N'T seem to show up 'm out about $ 50, between the couple of refund i. Replied saying that my account and was able to view new and old.! Its not the perfect fit for your home service needs Private Message on so! If you are not sure what that is you should Google search.. Gives press one option for text messages see screenshot a matter of policy, BBB not... Can search for a subscription but no one could help me out on day/time. A response 's list or not such as Forbes and the chances of getting your money are! Get both me, i & # x27 ; re the first to offer personalized services keep. Home Advisor, Angie 's list or even Yelp to sign up for consumer news, tips and giveaways ConsumerAffairs! To show up see a pro unavailable alert above their name here is of.

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