hp officejet pro 6978 print carriage cannot move

Plug the machine back in and turn it on. Oct 14, 2018 by As recommended, I moved it physically into the middle and now it is working again. Aug 23, 2018 by Rotate the printer onto its side to gain access to its underside. Thanks, Sep 10, 2019 by The opinions expressed above are the personal opinions of the authors, not of HP. Print, Copy, Scan, Fax. I dont see a paper jam. @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie Replace cracked or damaged drive gear that attached to PF drive rod. Unless a left-handed person made my printer, there is no white wheel to the left because the two cartridges in the carriage are to the far left. Top Load One-Way Flow Damper for DTG or DTF Printing. {{#each this}} Hold the cartridge so that the nozzles face down and the contacts face toward the carriage. Sep 26, 2020 by Can you tell me a little more about the small white dial that you turned? Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Plug in the unit and turn it on. Doing so might damage the printer. It may be that the plastic gear gets wore or stuck in one spot if not used regularly. If it doesnt, then continue with the next solution. Your email address will not be published. Please try again shortly. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. The error message shows \"Carriage Jam. I've submit an answer to this problem, please have a look on it, may be it useful for you too. Manage your budget with professional-quality color at up to 50% less cost per page than lasers with the HP Officejet 6978 wireless printer. Disconnect the power cord from the electrical outlet. It will allow itself to be manually pulled to the right but not enough to even pull the 2nd cartridge out. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Touching these parts can result in clogs, ink failure, and bad electrical Officejet Pro 8012 I dont know if any of you fixed your problem. Perform the following tasks in the order given. BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Move the Carriage to the left side if its stuck on the right, and vice versa. Suite Y Jul 27, 2018 by Didn't find what you were looking for? If any labels are missing, locate them inside the product, and then remove them carefully. . Press the buttons on each side of the duplexer, and then pull it toward you. Plug in the unit and turn it on. power the printer on again and hopefully this will solve the problem.. Jan 23, 2017 by Jan 22, 2020 by If you have been lucky enough to evade this problem until now, its not a cause for relief. I had to buy a whole new printer and ink! RICHARD MARTINEZ, Lance Brathwaite I can move the gears to lower it which frees the carriage but as soon as it resets it sticks again. The Virtual Agent is currently unavailable. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. Your email address will not be published. Cartridge carrier will not move to the left. BCH Technologies. saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by 61.75 . The print carriage cannot move HP Officejet Pro 6978 Bits: S2 the cartridge holder will not move into the space to install the cartridges. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! It has been a while since anyone has replied. Any suggestions? If the problem is still around, its time to contact a professional technician. A 'Clear carriage jam and press OK to continue' Error Message - HP Use the following steps to perform a reset. how do I remove a jammed paper on an HP office jet pro 9018 Click to learn more about HP Instant Ink: https://instantink.hpconnected.com/?jumpid=af_5yg8ksd6b3This video applies to the following printers: HP OfficeJet 6950, HP OfficeJet 6951, HP OfficeJet 6954, HP OfficeJet 6956, HP OfficeJet 6958, HP OfficeJet 6962, HP OfficeJet Pro 6960, HP OfficeJet Pro 6968, HP OfficeJet Pro 6970, HP OfficeJet Pro 6974, HP OfficeJet Pro 6975, and HP OfficeJet Pro 6978 printers. My lexmark 63 carriage is stuck & empty. Please turn off your device and unplug its Power cord. Set the pace for success with rapid print, scan, and copy speeds. Check if the paper feeds. Fixing a Carriage Jam | HP OfficeJet Pro 6900 Printers | HP The opinions expressed above are the personal opinions of the authors, not of HP. Yes No Score 18 eszlee Rep: 49 1 Posted: Aug 20, 2021 Options Finding your Serial Number No positive results. Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". My cartridges were stuck in place to the far right ofmy printer and I was able to fix this by turning the small white dial inside the printer located to the left of the cartridges. But I myself had a TS8160 Canon printer where the cartridge carrier was stuck to the right position. . I am a senior and now I have to lug this back to the store! Try to print a self-test report. Let the device warm-up. . Windows 11 Support Center. It should move freely, if it does not it is damaged. Thanks. Sep 5, 2019 by Service or replace your HP product if the issue persists after completing all the preceding steps. Feliciano Balajadia. This is the first time I had a problem with the Canon printer since I purchased it over 7 years ago. $164.99. By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! No need to program, mount and use The print carriage cannot move HP Officejet Pro 6978, If you have tried all the stepsmentioned in this HP document to fix the issue:-, https://support.hp.com/us-en/contact-hp?openCLC=true. I found I couldn't move it manually, but with a little coaxing from a kitchen knife AFTER UNPLUGGING IT, it was easy. Please let us know what happens. Would love to ad a picture. Also if anyone knows the proper name for this inky pad I would love to know what it is! Lydia Davis. If one color is empty, the whole cartridge is considered empty. Would appreciate any more information that might lead me to a fix. I love this printer and agree with the description you posted. Required fields are marked *. Get rid of all other bits of pieces and foreign material you find inside the printer. 2nd: Look at the white circular gear on the left hand-side and rotating it clockwise until I heard it click once (checked the carriage - still wasnt budging) then kept rotating the gear more until I heard it click again and then wah-lah the cartridge carrier was released when I moved it to the left! note: The product might go through a warm-up period of up to two minutes. - Office Depot Fill the web-form. With the printer turned on, disconnect the power cord from the printer. the cartridges are on the left and i cannot move it to the middle or right. The Print Report menu displays, and then the product prints a self-test report. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by Free 2nd Day Shipping on orders above $50. Print speed ISO: Up to 20 ppm black, up to 11 color. the ink carriage will not move. I went ahead and cleaned the print heads just for the sake. , If you own an Epson printer with a scanner, you might have encountered various errors while trying t This problem is not always at the fault of the power supply. I have the same issue with my HP Deskjet 2050 kindly assist!!! Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Gently remove any jammed paper from the duplexer. If theres a gap over 1 mm wide between the ruler and tray, the tray is warped. Without turning off the product, disconnect the power cord from the back of the product. While the ink lasts, the printer uses a Tri-Color cartridge. Try connecting the Printer to a different wall outlet directly. Wait until the warm-up period is complete before proceeding. leslie lindop. stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. lornasbnb. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Cartridge latch for the tri-color cartridge, Cartridge latch for the black, photo, and gray photo cartridges. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. -, Include keywords along with product name. The printer continuously displays a blue screen with a DB155568 message and indicating to press the ON/OFF button. You should find a black text on your old encoder, if it says N5 Lever for Paper Feed Plate - HP OfficeJet Pro 8000 Series 8022 8025 8028 8035. I was able to stick a small flat head screwdriver in the access and slowly push the cartridges to the left. You have to go to . HP recommends plugging the printer directly into a wall outlet. ghughey22. Or I need to replace a new one?? Open the cartridge access door to get to the carriage inside the printer. After spending 3 hrs looking through the internet for suggestions (which I do every time I have to change cartridges, no matter the instructions that I jot down from the last time) , I ran across yours. HP 963 Black & Colour Ink Cartridge 6ZC70AE Dated 04.2024 Officejet Pro this is happening to mine right now. Also, the HP SMART shows nice print options, but there is no COPY icon. Supercharge the office with affordable color and fast two-sided performance. BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Refer back to the steps in this table after attempting each solution. It has been a while since anyone has replied. . HP can identify most HP products and recommend possible solutions. How to fix & put in ink cartridge ? All the attention light is blanking when I plug it. Turn on the printer to complete the reset. The print cartridge seems to be stuck in the left most position (viewed from . I don't know where it came from so I don't know where to re install it. Gerry Schroeter. So I took the printer apart and figured out what is stopping the carriage from moving. Whether it's powered on or powered off, the carriage cannot be moved manually, not even with significant force. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Julie Ann Abrams. Make sure the carriage is not obstructed by gently sliding the carriage side to side. @rosacampos. Unplug the power cord from the power source. I have an Epson workforce 520 just because! Unplug the unit and physically move the carriage to the center. Inside that black piece there are grooves that help connect it to the rod so it has a surface to turn the gear around the rod. Apr 10, 2020 by Reconnect the power cord to the back of the product. Below are the available bulk discount rates for each individual item when you purchase a certain amount. Service or replace your HP product if the issue persists after completing all the preceding steps. Hello Jacki! By using this site, you accept the. Installing Generic Ink Cartridge on HP Printer. How about a power reset by turning the printer off? Remove the rear access door. SOLVED: Ink cartridge carriage will not move - Printer - iFixit Thanks! If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. Having it to support existing signout flows. It actually worked. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper. Brother, Dell, HP, Lexmark, Canon, Epson, and other manufacturer brand names and logos are registered trademarks of their respective owners. Conduct a test print. Load plain white paper in the input tray. Your Complete Canon MX922 Printer How to Guide & Support, How to Clean Your HP Deskjet 3520 Ink Cartridge, Step by Step Guide To Fixing Your HP Deskjet 3050 Ink Cartridge Problems, Best Compatible Ink Cartridges for Brother Printers, Why is my new toner cartridge not working? Improperly replacing or installing HP Ink Cartridges can trigger the printer to show a carriage stall error status as well. No return/refund Reconnect the power cord to a wall outlet and to the printer. How does HP install software and gather data? Reset the printer to recover from printer errors or failures. from the printer. Hope this helps someone! Conduct a test print. Plugin its Power cord and then press the Power button to turn on the device. HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . THANKS! Then leave it in the middle of the bar. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Run a test print. sweetiemagic. YAY! Michael This is used for the cartridge alignment process. slot. The cartridges are all the way to the right and will not move to where I can take them out or check them. Therefore, please take a closer look at your Cartridge Clip The black cover can be mistakenly installed backward. Aug 18, 2022 by Reconnect the Power cord back into the electrical outlet and then turn on the printer. . Disconnect the power cord from the back of the product. Press the Power button () to turn the product on again. Open the carriage access door, clear any paper jam or obstruction and select OK .\" This video shows how to fix a carriage jam in HP Officejet Pro 6000 series printers. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. That was something, I was desperately looking for, thankfully I found this at the right time. Good luck, Rosa Campos Coen de Milander. :-), however since yesterday it is printing alot of double letters and lines. Modify your browser's settings to allow Javascript to execute. Hello! I hope this helps! Replace cracked or damaged drive gear that attached to PF drive rod (see picture below). Push down on the cartridge to release it, and then pull it toward you out of its Repeat these steps for the other cartridge. How does HP install software and gather data? Copyright 2023 HP Development Company, L.P. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path. Original HP Patronen 903 903XL Officejet Pro 6971 6974 6976 6978 6979 All-in-One. I have an HP officejet Pro 9015 and cartridge is stuck on the right side. Save paper and conserve resourcesconsume up to . Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Jul 29, 2018 by @sallypepper321 where and how did you use the kitchen knife? We apologize for this inconvenience and are addressing the issue. Push down the latch on the top of the duplexer, and then lower its cover. Some features of the tool may not be available at this time. There is no papers jam, no little pieces. Your session on HP Customer Support has timed out. If the page displays in the wrong region or language, click the. Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. Julie Ann Abrams Jammed paper can cause the carriage to stall. You must disconnect the power cord to move parts by hand without the risk of an electrical shock. Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Fixing a Carriage Jam on HP OfficeJet Pro 6900 Printers | HP OfficeJet | HPhttps://youtu.be/Ai5cI56uGKU Shame on HP such 3rd hand product. Jan 3, 2020 by @couragedeleon. Take out the toner/cartridges Wait 30 sec Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector) Insert the toner/cartridges back into the printer Was this answer helpful? Jul 15, 2018 by Julie Post. Turn off the printer, and then disconnect the power cord. Disconnect the power cord from the wall outlet. Open the cartridge access door, and then wait until the carriage is idle and silent. Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print carriage cannot move. How do you get the cartridges to move? It sounds like the cartridge is binding the carriage. Disconnect the USB or Ethernet cable from the back of the product. Should charge HP for such selling poor items. If so, allow it to move to that position. Free shipping for many products! Realign the paper correctly and adjust the Input Tray accordingly. Once printer starts to print, open the cartridge door and stop the carriage. Jan 16, 2018 by Use the following steps to clear a paper jam from the back of the product. If the Cancel button on the control panel is lit, press it and wait until the printer is silent. Learn more Thank you for participating in the HP Community -- People who own, use, and . HP OfficeJet Pro 9018 All-in-One Printer . Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. Everything I have found so far wants me to slide the carriage over and check for paper. well I cant move the carriage at all. Please help!! I am having the same problem with hp photosmart c309a. Put them on top of a clean paper to avoid potential leaks. To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. I have an HP OfficeJet Pro 8023 printer. @fatynfauzie. Then by hand move the print head (cradle) by hand. Instant Ink ready; High yield ink available. Along with this, it is also more reliable than modern inkjet printers. If you are printing labels, see if any are missing from the label sheet. I really dont want to go buy a new all in one. If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. Examples of a cartridge access door Make sure the carriage is not obstructed by gently sliding the carriage side to side. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. Some of the symptoms that can tell if you have an ink cartridge stall on your HP printer include: Once this happens, the printer may produce a grinding noise as it tries to move the carriage. @pelumijnr, i moved my canon ip7240 but is not working, HP ink tank printing queueno obstruction but still error. Worked perfectly on my Pixma Pro-100 that had been sitting in storage for 2 years! The HP 842c was introduced in 2000. Have you tried all the steps from here? Greensboro, NC 27410, BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975, 6978 "The print carriage cannot move", Troubleshooting Common Epson Scanner Errors: A Guide to Fixing Your Printer, How to Fix Epson WF-2850 Printer Scanner Error 100077 and Other Scanner Errors, Troubleshooting Epson EcoTank Printers: How to Fix Errors and Reduce Noise, B6P40 -80004 Timing Encoder Scale Strip for HP OfficeJet and OfficeJet Pro, Repair Kit -Fix Paper Tray Leg for B6T06-40038 HP OfficeJet Pro 6800 6900 Series 6960, 6962 ,6968, 6970, 6975, 6978, BCH Paper Feed Gear (PFG) for HP 90xx Series - Fix HP OfficeJet Pro 9012 9015 9025 "The print carriage cannot move", BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025 "The print carriage cannot move", Pair of S2 Torx Security Screwdriver Bits for HP Printers - 1/4" T10 & T6, [Improved Version 2] Top-Load White Ink Damper for DTG/DTF Fits most models: L1300 L1800 L300 L350 L355 L550 L801 L800 L850, Support Arm HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035, SOP24 E09A88GA (E09A88) Printer Driver Chip for Epson EcoTank SuperTank WorkForce Integrated Circuit IC, Modification Kit for Making Spongeless Cartridge with HP Integrated Cartridges 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 74, 75, 901(AS-RFC-HPSQ803-LEFT), Protective Storage Clip for 4CM Canon Integrated Cartridges PG-243 CL-244 PG-245 CL-246 PG-210 CL-211, Transistor Pair C6082 (2SC6082) and A2222 (2SA2222) for Epson EcoTank & WorkForce. Does your print carriage stuck on the right of the printer (service station)? The print carriage cannot move. Insert the Ink Cartridges back to their respective slot and lower the Printer Lid back to the close position. Open. Once the carriage is stuck, your HP printer wont be able to continue printing unless something is done to deal with the issue. @johnmiller. Fortunately it was close enough to the left (but the whole print carriage was still to the right) that I could get my finger over it to push it down, Bingo! Check documents on compatibility, FAQs, upgrade information and available fixes. See your browser's documentation for specific instructions. your area. Elaine Solomon, my hp 3700 series is new. Mar 6, 2019 by How to make generic ink cartridges work on HP printer? The alignment was also taken care of. I have extra ink cartridges so would love to fix the printer and keep using until my ink drys up! It sounds like the cartridge is binding the carriage. Dahlia Nathan, Pelumi Daniel I've had the printer over a year and I know it's out of warranty. Instead, the print carriage is stuck to the right. I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. Wait 15 seconds. Unplug the Power cord from the electrical outlet Allow the printer to cool down for at least 15 seconds. Every day, over one million ink cartridges are thrown into landfills worldwide. Don't remove the paper that was starting to print. I loved my HPs but after buying two that quit within the first year I switched to Canon. Inspect from top to bottom for paper shreds that might be holding back the Carriage. If your board has those two 506 Radar Road, Suite B, If your printer works and can do self-cleaning, everything is normal except the page Works on both XL and non-XL cartridges! How to fix a stuck HP Printer Ink Cartridge - YoyoInk Once printer starts to print, open the cartridge door and stop the carriage. Rallie Personal Silvas, John Miller Anything I can do to adjust this? If it is, however, youll need to replace the tray with a new one. I also have this problem, and although I can see what is causing it I dont know how to fix it.

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