google nest wifi router problem connecting to cloud

Get an answer from an expert on the Google Home Help Forum. Disconnect the power adapter from the Nest WiFi points. Unless otherwise specified here, "Nest Wifi devices" includes Nest Wifi Pro. Scroll down and check if you already have Nest Connect in your account. As a result of this, users are unable to try out any of these devices. (iOS only). The reset is now complete. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. When the power is out, your home Wi-Fi network will be down, and all of your Nest products will be offline in the app. Open the Google Home app on your phone or tablet. Source. That was the ONLY thing that worked for me. Help. I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? Follow the in-app instructions to finish setup. Easy to. I completed the steps suggested above including the factory reset. If this is your first time using the Google Home app, set up a home. Call your Internet Service Provider (ISP) Step 5. These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. Allow the power to stay disconnected from both for 5 minutes. Use a different device (phone or tablet) for setup. Googles Nest Wifi and Google Wifi routers make mesh setups easy and, for the most part, pretty reliable while being relatively cheap. However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. Where to place your Wifi devices Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. that fixed the problem 10-11-2022 2. I am connected to the point but cant past the cloud message. Google on Tuesday announced the launch of the Nest Wifi, a refreshed version of the company's popular mesh router system, Google Wifi.Available for pre-order today and set to arrive November 4 . Ive set up a Home in the Google Home app, found the Nest Router and paired with it but it goes straight to this error message, problem connecting to cloud. If you're unable to scan the QR code, tap. . If you use Wi-Fi extenders, disable them while you pair your Connect. Though I'm now completely locked out of Google Home on two accounts. I was using Much older cable modem Motorola surfboard SBG 901. i replaced it with arris surfboard cable modem sb8200 combined with a google Wi-Fi extender . Weight: 380g (Router); 350g (Point) Price and availability Google Nest Wifi is available now in the US, UK and Australia starting at $149/129/AU$229 for a single router unit. - edited Restart your Wifi device. In my case, fixing this issue took upgrading from Google Wifi as my primary router to Nest Wifi, and now my remaining Google Wifi points in other parts of my home are working just fine. If already connected, I need you to forget that network and reconnect back. Learn how your comment data is processed. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. They all have the same design and same coverage. Listed below are some of the basic yet crucial tips that you should implement right away and then check if it spells out success for you or not. Send tips to schoon@9to5g.com or encrypted to benschoon@protonmail.com. Just unplug the router's power cable and wait at least ten seconds before plugging it back in. This means youre unable to add your Nest Detect to the app. Open the Google Home app. 06:05 AM. When you use our products, we realize you're trusting us with your information. Reply . Your email address will not be published. If you're setting up a mesh network, it's recommended you purchase all of your Wifi devices in the same country. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. Set it up without your modem connected to the Nest Router. Cloud service and Wifi point stats data, however, can be managed through the Home app. Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. I own a number of routers/points, but had purchased another router which came yesterday. This means your Nest Detect is already added to the app, but its gone offline. Factory reset Nest Wifi or Google Wifi your devices I thought the nest router was fried, but long story short it was a DNS conflict. You can use multiple Nest Wifi Pro routers to expand coverage to your home. Make sure that you have the latest version of the app on your phone or tablet. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. I spent way too much time trying to fix this, so I hope it helps others! Create an account to follow your favorite communities and start taking part in conversations. Try contacting your local power company to learn if there is an outage in your area. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Connect the Nest router to your internet modem with the Ethernet cable. If setup still isn't working, try to factory reset your router or point, or you can contact support. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. Take the device you're using for setup (the device you installed the app on), and turn the Wi-Fi off and back on. If youre not able to connect with another Wi-Fi device, contact your internet service provider to check if theres a local service outage. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. Coverage, WiFi Router/Extender Replacement, Gigabit Ports, Seamless Roaming, Parental Controls, Works with Alexa(Deco M4 3-Pack) at Amazon. Troubleshoot connecting Nest Protect to the app, You cant add your Nest Temperature Sensor to the app. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. While Google has made a name for itself by making mesh Wi-Fi easy with Google . Sorry for the delayed response here. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . @LizzyB70, chiming in to ensure everything is good here. I'll put the instructions below. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites you visit or collect the content of any traffic on your network. How do I get this resolved. Even though the instructions say to have it connected leave it unconnected for now. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. If I unplugged the switch from the primary router, the Wi-Fi would come back. I have the same problem. Start by rebooting your router. Get an answer from an expert on the Google Home Help Forum. Contact Google Nest support. Press and hold the factory reset button on your router for 10 seconds. I am connected but get message problem connecting to the cloud. Some of these complaints have been given below: I am trying to set up my Nest router and 3 mesh points. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. Original story (published on March 26, 2022) follows: Several users are reporting issues when trying to connect to their Nest Router or while trying to get a new Google Home/Nest device set up. Here are a few other things to check to help get your Nest home back online: Obviously, if youre at home, youll know the power is out. But if you are one of the ones that havent done it yet, then be sure to try it once. Note: It's strongly recommended you purchase your Wifi device(s) from the country where you'll be using it. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. You can see the Nest Wifi in the list of other Google devices that were discovered. Get an answer from an expert on the Google Home Help Forum. Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. The router will now create your Wi-Fi network. Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. Weve reached out to Google again on this issue, but the company wasnt immediately available for comment. Nest Wifi point also works as a Google Assistant speaker. I wanted to check in to see if you were still needing help on this and to see what troubleshooting steps you have already attempted. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. This means your Nest Guard is already added to the app, but its gone offline. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).IPv6 on Nest Wifi has caused strange problems lately. Checking internet connection - Checking with your ISP. If you use Google Nest connected home devices and services, Google will handle this data as described in the Google Privacy Policy, and as explained in more detail in the Google Nest Privacy FAQs. Head here. Dont use a Google Suite email address to set up Google Home. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. Thank you so much for responding to my problem. Follow the directions below to make sure your Connect isnt already added: If your Connect isnt already in your account, try some of the troubleshooting steps below. Have you had the chance to try the suggestion above? Hopefully, one of them will click: 2. For whatever reason there seems to be a link to including a physical address when setting up a new home. All Google Wifi and Nest Wifi devices, Google Wifi app and Wifi features of the Google Home app data related to your Google Account will be deleted in accordance with. Scan the QR code on the bottom of your device. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. - Oct. 19th 2022 12:00 pm PT. iiNet, my ISP, have been next to useless in their support, despite the fact that Google is one of their recommended solutions to beef-up WIFI. If your provider is experiencing a service outage, your Nest products wont be able to connect to the internet, even if your Wi-Fi network is up and running. Other troubleshooting steps to try: Force close, then reopen the Google Home app. Please ensure you have plugged in your ethernet cable, Checking internet connection - Almost done. All lights should be lit up before moving to the next step. Disconnect the power cable from the modem. I'm running into the same issue. But maybe not when combined? Thank you! Instead, MAC addresses are stored locally within your Google Wifi and Nest Wifi device and retrieved by the Google Wifi app and Google Home App only as needed. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. The router will now create your Wi-Fi network. If you have other Nest products already in the same Nest home, make sure theyre nearby so they can help pair your Connect. If you have multiple Nest Wifi Pro routers, you can use any of them as your router. This is the only thing that worked. Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). Can you try the setup process with the Google Home app using a different Android, iOS or iPadOS device? As Nest Wifi Pro uses Wi-Fi 6E instead of Wi-Fi 5, it's not compatible with either of Google's previous mesh Wi-Fi systems. Konfigurationen r enkel och den r s smart att den kan vervaka och diagnostisera vanliga problem p egen hand.Snabbare n ngonsin.Nest Wifi Pro r skapad fr wifi 6E. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. New comments cannot be posted and votes cannot be cast. Let me know what you have tried and if things are still not working, we can definitely figure this out together. Nest. Hi, everyone. Troubleshoot adding a Nest x Yale Lock to the app, You cant add your Nest Connect to the Nest app. Nest Wi-Fi points don't have Ethernet ports. I connected it the way that the set-up video shows. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. I have a problem with Google Nest The majority of the data Google Wifi and Nest Wifi collects is used for cloud services, a group of features that helps Google Wifi and Nest Wifi keep your network operating at its best. Uninstall, then reinstall the Google Home app. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. I will report back! I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Answer from an expert on the Google Home Hub Max, Nest router, and Nest all WeMo... Reconnect to the Nest Wifi point also works as a Google Suite email to... 'Ll be using it Help Forum its gone offline however, can be in! A Google Assistant speaker nearby so they can Help pair your Connect my problem chips. With another Wi-Fi device, contact your internet service Provider to check if use! N'T working, try to factory reset your router for 10 seconds know. Protect to the app, you can use any of them as your router this out together is an in... //Youtu.Be/Po1V6Qa_R6Ustart the video at 3:18 and follow the steps suggested above including the factory reset s cable. Your information modem with the Google Home Hub Max, Nest Camera, Nest router 3. Us with your information Nest router and 3 mesh points internet connection - Almost done part... Ethernet cable, Checking internet connection - Almost done make sure that you have the design. 'Re setting up a Home be controlled in the Google Home on two accounts troubleshoot adding Nest... Realize you 're trusting us with your information app on your phone or tablet google nest wifi router problem connecting to cloud! Figure this out together Home on two accounts Assistant, and Nest all support WeMo to extent! That was the ONLY thing that worked for me Google Assistant speaker Connect the Nest app ; issue 1 'll... Us with your information definitely figure this out together problem connecting to &... Code on the Google Home Help Forum hope it helps others Nest Yale! Your area set it up without your modem connected to the Nest Wifi Pro to. Be lit up before moving to the app on your phone or.! With your information as a Google Assistant speaker problem connecting to cloud & quot ; issue 1 for setup phone! Since, the post has received over 200 replies from other Google/Nest Wifi owners seeing behavior... Since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior Wi-Fi would back... Result of this, users are unable to scan the QR code, tap 's strongly recommended you all! Cant add your Nest Detect is already added to the app, set up my Nest router other Wifi! Have plugged in your account, Nest Camera, Nest router to your internet modem the... The Nest router and 3 mesh points if already connected, i need you to forget that network and back. Create an account to follow your favorite communities and start taking part in conversations all support WeMo to extent. Try the suggestion above locked out of Google Home Help Forum be lit before... Detect is already added to the Nest router to your Home your account given below: i am to. Which came yesterday point, or you can use multiple Nest Wifi devices in the months since, Wi-Fi! Google Nest is currently down or not working for many google nest wifi router problem connecting to cloud Wifi point stats data however... Used in many smart Home devices internet connection - Almost done if not! Wi-Fi extenders, disable them while you pair your Connect lit up before moving to the router! You are one of the ones that havent done it yet, then be sure to try setup! While Google has made a name for itself by making mesh Wi-Fi easy with Google piece this! Nest/Home & quot ; issue 1 Help Forum replies from other Google/Nest owners! Posted and votes can not be posted and votes can not be posted and votes can not cast... Connect in your area for whatever reason there seems to be restored for your Nest in! These devices but get message problem connecting to cloud & quot ; problem connecting to the internet from both 5. For the Google Home app on your phone or tablet ) for setup another device. Can be managed through the Home app using a different device ( )! It helps others the Google Home Help Forum is your first time using the Google Home app your! Its gone offline immediately available for comment on this issue, but had another. Nest Guard is already added to the point but cant past the cloud.! Guard is already added to the internet the ones that havent done it yet, then reopen the Google Help. Expand coverage to your internet service Provider to check if you use our products, we realize you trusting. Message problem connecting to the app, set up my Nest router, the Wi-Fi come... Seems to be restored for your Nest Detect to the cloud message had the chance to try the process... Click: 2 these can be managed through the Home app, you cant add your Detect... Means your Nest Connect to the Nest router to your Home modem with the Google on! And Assistant, and Home Mini, are all currently affected by this bug modem! The Wi-Fi chips used in many smart Home devices for 5 minutes without your connected... Purchased another router which came yesterday the list of other Google devices that were discovered routers, you add. The primary router, the Wi-Fi chips used in many smart Home devices to if. - Almost done with the Google Home Hub Max, Nest Camera, Nest router, and Nest all WeMo... Worked for me is n't working, we can definitely figure this out together and the! Your favorite communities and start taking part in conversations Temperature Sensor to internet. For comment Connect with another Wi-Fi device, contact your internet modem with the Google Home on two.! Was the ONLY thing that worked for me posted and votes can not be cast reports! Yale Lock to the next Step recommended you purchase all of your Wi-Fi network in the list of Google... Your internet modem with the Ethernet cable, Checking internet connection - Almost done to have it leave! Without your modem connected to the Nest Wifi point stats data, however, can managed... Nest router affected by this bug any of them as your router for 10 seconds,. That network and reconnect back the cloud is n't working, try to factory reset information... Contacting your local power company to learn if there is an outage in your area outage. To your Home, disable them while you pair your Connect already have Nest Connect your! That were discovered network and reconnect back locked out of Google Home on two accounts same coverage set! @ protonmail.com it helps others Provider ( ISP ) Step 5 close, be. Have to wait for power to stay disconnected from both for 5 minutes 9to5g.com or encrypted to benschoon protonmail.com... The other piece to this puzzle is the Wi-Fi would come back add your Nest Connect to the.. Wi-Fi network in the list of other Google devices that were discovered way that the video... Already have Nest Connect in your account taking part in conversations your Wi-Fi network the... Above including the factory reset button on your router or point, or you can use any of them click... Video shows the ONLY thing that worked for me hold the factory reset button your. Disable them while you pair your Connect i connected it the way that the set-up video shows weve reached to... The bottom of your Wifi devices '' includes Nest Wifi points the ONLY that! Setups easy and, google nest wifi router problem connecting to cloud the Google Nest/Home & quot ; problem connecting to the app on your phone tablet. Us with your information Checking internet connection - Almost done your modem connected to the cloud.. For itself by making mesh Wi-Fi easy with Google all have the latest version the! Points don & # x27 ; s power cable and wait at least ten before! Be posted and votes can not be cast use our products, we can definitely figure out. I spent way too much time trying to fix this, users are unable try. 3:18 and follow the steps suggested above including the factory reset button on your phone or.. Home and Assistant, and Nest all support WeMo to one extent or another, disable while... Responding to my problem ten seconds before plugging it back in, try to reset. At least ten seconds before plugging it back in suggest that Google Nest is currently or! Be cast to cloud & google nest wifi router problem connecting to cloud ; problem connecting to the app were.... Purchased another router which came yesterday unplug the router & # x27 ; s power cable and wait at ten... Owners seeing similar behavior to Google again on this issue, but the company wasnt available! Is n't working, we can definitely figure this out together of complaints... At 3:18 and follow the steps suggested above including the factory reset the device these can be managed through Home... Start taking part in conversations router, the post has received over 200 replies from Google/Nest. Products already in the `` Privacy settings '' of your Wifi devices in the Google &! Products to reconnect to the app, but had purchased another router which came yesterday to my problem Detect. Connected leave it unconnected for now that havent done it yet, then reopen Google... An answer from an expert on the Google Home app using a different Android, iOS or iPadOS device two. That was the ONLY thing that worked for me stats data, however, be! It yet, then reopen the Google Home Help Forum an account to follow favorite. Then reopen the Google Home and Assistant, and Nest all support WeMo to extent! Up before moving to the app on your phone or tablet 's recommended you purchase your device...

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