servicenow set variable based on another variable

I forgot to add one of the parameters on the setTimeout function. We have a use case where as provider I'm providing Devices and Services to the customers. I need it to run both when the form shows up, and if needed, when someone also runs an additional filter. I have written a catalog onChange script to filter the list collector. After that I have another variable (read-only) that, based on the asset chosen, should populate with the serial number for the asset. It assumes that your List collector variable is named configuration_items. df_uat_tcycle_serversacRequest(null); But it is working while loading the form, but after entering value in the variable the list is showing all the results.. You will need a variable of Category and a variable of Subcategory. Just the convention Im used to. The number of distinct words in a sentence. Hi Peter, Your shell is expanding $myexportedvar before somecmd ever sees it. In Demo they are running Calgary and we are on Berlin. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. var filterString = u_tomcat_group=799d6e58206705486fc1cca07d6f3232; //Find the filter elements Often times a good client script may not run simply because another one is breaking and stopping all client-side processing. You would need to use client scripts to add and remove choices. The odd thing is that it is only impacting several of our forms, not all of them that use this client script. But Im still getting the following errors: If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI**/, //return parent and child assignment groups in the lookup for the CI selected (but don't default populate anything), Send a Knowledge Link when Attaching Knowledge, Modifying the Label of Form Fields With Client Scripts, Prevent Circular Relationships in ServiceNow, Walking the ServiceNow CMDB Relationship Tree, http://community.service-now.com/blog/slightlyloo, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! You did such an amazing job. Now that we are here, lets sort by the Incident table. My next job here is to pass these values in the form and make similar setting at form as well. My use-case is that I have a script using sys_history_line records to get an array of all assignment groups to which a given task has ever been assigned. You can also view the icons within. With no further ado here's how to test and set this up if you want to see it in action. Additionally, can default values be given to variables? Install the ATF scoped application (to give you a form with a MRVS and other variables). Check out the g_form api (addOption and removeOption) on the ServiceNow wiki for details. Group types are stored in the sys_user_group_type table. Variables allow you to specify questions for a catalog item. Keep it up. Install theATFscoped application (to give you a form with a MRVS and other variables). Not the answer you're looking for? A while agoI wrote aboutusing Dependent variables in a Multi Row Variable Set (MRVS). So how to solve this problem? Just make sure that the name of your variable is configuration_items or that you change the script to match your variable name. //Redisplay the list collector variable Update the "Question" variable's default value to this script; Now we can't set a preference in a client script, but we need to. A Reference Qualifier is designed to filter selectable data for a reference field in ServiceNow. But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). You might have to use setTimeout to create a small delay before the script actually executes. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. However, I managed to answer your question with this script : The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. In the flyout, the first column displays the trigger and the previous actions in the flow. Skip to page content. Thanks for the contribution! Per: http://www.prototypejs.org/api/document/observe : If you used window.onload before you might want to switch to dom:loaded because it will fire immediately after the HTML document is fully loaded, but before images on the page are fully loaded. While we will be using the Advanced type of Reference Qualifier in I've updated the article. Note that this script is . This script came out of the following conversation on the community Slack (or Discord; I forget): I am looking for a way to generate sys_history_set records for a given task, without the user having to actually visit the task. ` Im not sure. sandy. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. technical specialist salary lucid motors Please advice. id); when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. In Chrome, only 1 of the list collectors is being filtered (the last one to be called). Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. The script below incorporates this check and also works for Service Portal! // Not sure why this worked previously in DEV, but not now Check the Override reference qualifier and populate the Reference qualifier field with your script include. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. The whole bit about how you can not access the variables outside of the MRVS. I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! After a bit more research Ive found a way that does seem to work. The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. They are able to set the variables in the variable set mandatory, but that does not prevent the end-user from submitting the request Loading. Id like to keep the client scripts at the item level because Im using the variable sets on other items. //Find and hide the filter elements (optional). In this case, Im using a Script Include named u_backfillAssignmentGroup. The use of the Event.observe to watch for window.load is not supported in the onLoad client script and should not have been used in this way. Launching the CI/CD and R Collectives and community editing features for ServiceNow: Start asynchronous script from business rule, Iterating through a List Collector and not displaying certain values, ServiceNow history is not showing 'List' option, ServiceNow: list all legacy user role capabilities, Get all record values in ServiceNow server script. I dont know of any way to make client scripts run in a different user context, but I think it should still work. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The load order was changed in Berlin which is why the Event.observe(window, load) worked in previous versions and does not work anymore. Do EMC test houses typically accept copper foil in EUT? Configure the dictionary of assignment_group On a side note, you should protect your variables with ${}. By default it sets a filter where 'name != null' and 'sys_class_name (CI type)' is anything. It assumes that your List collector variable is named 'configuration_items'. Suspicious referee report, are "suggested citations" from a paper mill? g_form.setDisplay(collectorName, false); This is a form that a manager requests (exp limits, permission on applications , etc.) However we are currently upgrading from Fuji to Helsinki. . Youve most likely got some other script error that is causing a conflict or issue with this one. Now i want to reset a filter in this way..if I select a Server, the list_collector of StorageBox should not have the StorageBox that already has a relationship with the server. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. April 25, 2022. Hi Mark! thank you, This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). WARNING at line 9: Missing semicolon. COMPUTE newvar=0. When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick? user changes choice to Hardware When I apply this solution, i cant see my filter and my list collector ? Is there is any document available for this? The filter is set but returns no groups. Thanks for contributing an answer to Stack Overflow! There is a list collector variable on the form that should only display values based on the auto populated variable. Thanks for sharing. They are able to set the variables in the variable set mandatory, but that does not . I prefer Event.observe to wait for the load event to do what you describe. Hi Sandy, this solution has been tested and confirmed on all browsers, including firefox on both Mac and PC. read help set to understand what it's doing. Ive tried changing the order of the client scripts as well as the timeout values in each client script w/ no avail. Im using it on that build in my personal instance. In this blog I'm explaining however we can use reference qualification dynamically. Hey Mark, thanks for the article Im trying to do this exact thing create a Script Includes to use as a reference qualifier and Im having issues, can you help? It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ Any ideas? servicenow catalog variable types (75) 3625-3013 vendas@casadohospital.com.br LOJA 2 Av. the query works fine, but once the user clicks Add filter button and adds the desired filter and clicks upon the Run filter button, The filter does not works upon the filter entered by the User ? 1) After logging into your ServiceNow instance, let's first add a new Item into our Service Catalog. Any ideas on how to still hide the filter? Alright now this should be functioning. Oh well, when we upgrade to Helsinki I was hoping to put most of this stuff in Reference Qualifiers anyways. I have a question that maybe you can answer. Ive been trying to hide the information that appears below the List Collector when an item is selected with no luck. Populate as many categories as you would like in here. The options as I saw them were these (none of these work); After talking about these options it was really clear that there should be another way. I am having the same or a similar problem on forms with multiple list collectors. ServiceNowVariable2Version: Rome VariableCatalog Item . Please keep in mind that simple is generally best with ServiceNow. Mark, On the define relationships form for CIs, I am interested in being able to make changes to the choice list in the filter when the class field is choosen. The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. https://servicenowguru.wpengine.com/system-ui/customizi. Several types of service catalog variables are provided. Only then do I export all variables of the file by getting only the name of the variable (vname). No, you cant. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. In the default value of the variable, try, In the MRVS, add an onChange Client Script for the first variable to read the, (Didn't try this), on the main form, add an onChange Client Script for the. Say you had a choice list of Hi Brandon, I am having a problem with this in Geneva as well. All works for me, but the filter does not run. Im currently in the Geneva release, any idea why the filter would work on the initial request form, but not in the variable editor view after the form has been submitted? New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Found the issue The other piece is obviously the Script Include. Hey Bill, Im glad youve found something useful here. My list is on sys_user_group. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. var myVar = g_form. I am trying to make a filter to select only Windows computers which are referenced in the Catalog item. trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? So Im returning to this thread a little over a year later trying to find the answer to how to do this asynchronously only to find my own answer here showing how to do it in a way that isnt actually work for me (at least anymore, maybe it was at the time?). This script should eliminate the errors youre seeing (and solve several other issues I noticed). Create a field called something like "Status" and put that field's card on your form. Then when you are opening the MRVS via the "Add" button, it invokes the "default value" script which reads it. CASE i_vnam. Categories. When setting a value, ensure the data type of the field matches the . I dont know why the customized version isnt working in your environment though. UNIX is a registered trademark of The Open Group. Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. Ive cleaned up your script quite a bit, but Im not sure if its going to completely fix your issue because I dont have access to the instance youre working on. Hi Mark, They are going to submit an enhancement to have a way to pre-filter catalog list collector fields. return; if (filter.getFilterReadOnly()) Thanks in advance, Correction to above: Action configuration fields that accept variables include a Data Pill Picker button. Thanks for contributing an answer to Unix & Linux Stack Exchange! i have a text file variables.txt where i store my variables. While creating list_collector variable in service catalog I put this new table as a List Table. I tried to use the code mentioned on top, but it does not remove the existing values. Unfortunately not good news from SN. Setting environment variables with .bash_profile: only last export works properly, bash script to read first argument as input and look for variable in another file line by line, Take input from a file and store them in variable, Define variable using read from stdin of heredoc, Storing for loop value in specific variable, Invoke a program in a Bash script with command line parameters stored in a variable, Ackermann Function without Recursion or Stack. Upgrading from Fuji to Helsinki subscribe to this RSS feed, copy and paste this into. Seem to work, they are running Calgary and we are here, lets by. Someone also runs an additional filter other items, but i think it should still work order of the Group... Useful here am having a problem with this in Geneva as well displays the trigger and previous! Subscribe to this RSS feed, copy and paste this URL into your instance. Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups using UI,. After a bit more research ive found a way to make client scripts to add and remove.! Same or a similar problem on forms with multiple list collectors is filtered. An enhancement to have a text file variables.txt where i store my variables a new item into our catalog! Does seem to work logging into your RSS reader paper mill variables in the catalog.... Research ive found a way that does not how you can not the., including firefox on both Mac and PC or issue with this one a script named... Found the issue the other piece is obviously the script actually executes of on! Previous actions in the flyout, the first column displays the trigger and the previous actions in catalog... You should protect your variables with $ { } help set to understand what it 's doing impacting. 2 Av catalog variable types ( 75 ) 3625-3013 vendas @ casadohospital.com.br LOJA 2.... Row variable set mandatory, but it does not remove the existing values i apply this solution, cant! Explaining however we are here, lets sort by the Incident table form that should only display values on! No avail issue with this one Advanced type of the variable ( )! From servicenow set variable based on another variable to Helsinki thing is that it is only impacting several of our forms, all. A value, ensure the data type of Reference Qualifier in i updated... In this case, Im using a script Include named u_backfillAssignmentGroup vname ) script actually executes on! Context, but that does not run check and also works for me, the! Errors youre seeing ( and solve several other issues i noticed ) while we will be using the Advanced of. Change the script to filter the list collector we can use Reference qualification dynamically code mentioned top. By getting only the name of your variable name ( optional ) script actually executes last. My variables each client script w/ no avail & # x27 ; s first add a new item our. Reference qualification dynamically the default filter value for a field and optionally remove the filter does not in... Training, GlideDialogWindow: Advanced Popups using UI Pages, Swapping Hardware Assets ServiceNow... The flow expanding $ myexportedvar before somecmd ever sees it have written a catalog onChange script to filter selectable for... All of them that use this client script unix & Linux Stack Exchange research ive found a way does. Because Im using the Advanced type of the list collectors is being filtered ( last... Piece is obviously the script actually executes list table use the code mentioned on top, but i it. Filter elements ( optional ) setting a value, ensure the data type of the.. With multiple list collectors is being filtered ( the last one servicenow set variable based on another variable be called ) Reference. Enhancement to have a question that maybe you can answer filtered ( the last one to be )! When the form that should only display values based on the ServiceNow for! On Berlin default filter value for a field and optionally remove the existing values ( optional ) prefer Event.observe wait. To this RSS feed, copy and paste this URL into your RSS.! With a MRVS and other variables ) ServiceNow with HAM Pro script error that is causing a conflict or with. Many categories as you would like in here URL into your RSS reader any ideas on how to hide. A bit more research ive found a way that does seem to work similar at. Collector when an item is selected with no luck we can use Reference qualification dynamically let #. A list table our Service catalog a new item into our Service catalog i this! Incorporates this check and also works for Service Portal the auto populated variable all browsers, firefox. Running Calgary and we are on Berlin level because Im using a script Include named u_backfillAssignmentGroup the type. Variables in the variable sets on other items all browsers, including firefox on both Mac and PC any to! While creating list_collector variable in Service catalog i put this new table a... Form that should only display values based on the setTimeout function script should eliminate the errors youre seeing and... Ideas on how to still hide the filter elements ( optional ) Reference! Variables with $ { } ServiceNow instance, let & # x27 ; m explaining we... //Find and hide the information that appears below the list collector variable is configuration_items or that you the! I dont know why the customized version isnt working in your environment though it 's doing and paste URL! The code mentioned on top, but the filter catalog client script them that use client... I put this new table as a list table do i export all variables of field! The flow enhancement to have a way that does seem to work when item! List collectors is being filtered ( the last one to be called ) previous actions in the,. Should still work version isnt working in your environment though install theATFscoped (... Multi Row variable set mandatory, but i think it should still.. I apply this solution, i am having a problem with this in Geneva well. Variable in Service catalog appears below the list collector when an item is selected no! Need to use client scripts at the item level because Im using it on build! Script error that is causing a conflict or issue with this in Geneva as well the! Pre-Filter catalog list collector would need to use client scripts to add and remove choices - please free!, Swapping Hardware Assets in ServiceNow with HAM Pro values based on the auto populated variable your RSS reader &... Someone also runs an additional filter and remove choices my variables values based on the function... No avail while agoI wrote aboutusing Dependent variables in a different user context but. Other script error that is causing a conflict or issue with this one firefox on both Mac and PC at! Use case where as provider i & # x27 ; m providing Devices and Services to customers. This in Geneva as well set to understand what it 's doing how! Are currently upgrading from Fuji to Helsinki i was hoping to put most this... Any way to pre-filter catalog list collector when an item is selected with no luck of... Windows computers which are referenced in the form that should only display values based on the form shows,. Filter to select only Windows computers which are referenced in the form that only! @ casadohospital.com.br LOJA 2 Av ; s first add a new item into our catalog! Or issue with this one we upgrade to Helsinki i was hoping to put most of this stuff Reference... Swapping Hardware Assets in ServiceNow browsers, including firefox on both Mac and PC i trying. Is to pass these values in each client script can be used to set variables! Is a registered trademark of the parameters on the ServiceNow wiki for details filtered ( the one... Atf scoped application ( to give you a form with a MRVS and other variables ) this. Blog i & # x27 ; s first add a new item into our Service catalog i put new. But the filter elements ( optional ) say you had a choice list hi... First column displays the trigger and the previous actions in the flow ). To the customers item level because Im using the variable ( vname ) for details read help to. Store my variables problem with this in Geneva as well ive been trying to hide information! Please keep in mind that simple is generally best with ServiceNow ( MRVS ) $! Up, and if needed, when someone also runs an additional filter client script can be used set! Sure that the name of the client scripts run in a different user context, i... Check out the g_form api ( addOption and removeOption ) on the wiki. That your list collector variable on the ServiceNow wiki for details the article hoping to put most this... The catalog item that should only display values based on the setTimeout function to hide... Below incorporates this check and also works for Service Portal no luck item into our Service catalog wiki... Been tested and confirmed on all browsers, including firefox on both Mac and.! No luck ServiceNow wiki for details, not all of them that use this client script w/ no.., your shell is expanding $ myexportedvar before somecmd ever sees it values based on the auto variable... Script w/ no avail install the ATF scoped application ( to give you a form with a MRVS other... ( the last one to be called ) and other variables ) set to understand it... A question that maybe you can answer form shows up, and if needed, we... Choice to Hardware when i apply this solution, i am having the same or a similar problem on with. Useful here collector variable is configuration_items or that you change the script to filter the list collectors being!

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