parker and sons complaints

*In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. I agreed and yesterday was that day and NO ONE showed up. They never ever measure the house before putting in the new a/c . Thanks for nothing pat Mack Fine. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! 12/16/2022. Never said a word. I called Parker and sons and they dont show that I owe any money. Friendly environment She sent me her invoice. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. They are professional and courteous. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Everything was repaired and I am thrilled that I called the right company. -$19 Base Pay -Flexible Location -Breaks on chosen time. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. They did air-conditioning work for my heater. We shall see if future maintance services run as smoothly as the 1st one. They did some plumbing and electrical work. Need to schedule a repair? The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. They were excellent, professional and friendly. There are still labor laws to abide by! Luckily, my next call was to Parker & Sons. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Customer service contacts and company information. 21 complaints closed in the last 12 months. Even the best lawyers don't make that much! Then tried to put them on a monthly plan at over $20.00 per month. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. The coupler came loose and it needed to be taped back together. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. This profile is powered by Birdeye. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. That's the absolute basics and he lied about it. So far, so good. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Definitely will use them again. Denise, thank you for the kind words about Josh! In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. $10000 for replacement unit. 2.4 miles away from Parker & Sons. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. Thank you! Company C replaced the coil for $2,100.00. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. He also tried to sell me a $500 repair to replace the relay switch that costs $50. 9 Parker & Sons reviews. Avoid this company. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The ease of their financing terms made it a very easy decision to make. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. They wanted to work it out, but when I called them back, they were condescending and arrogant. License: Not Required. ******* said that is not what she sees on the invoice. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . We offer the expert services you need at prices you can live with. They did a good job. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Get more reviews from your customers with Birdeye. We have to clean ourselves in the office. page 5. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! Stayed to make sure it was working. I paid $11,000.00 for the heater and a/c. Larger 3.5 ton unit was low on refrigerant and had a leak. Beat local competitors. Had 2 faucets leaking. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. What a Melvin! My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Came as scheduled. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Neither have returned my calls.It will be in upper 30s tonight. I would like to talk on two issues I faced with Parker and Sons 1. It seemed pricey, but I have a contract with them already, so I took their advice. There must be Melvins manning the keyboards too. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. There was some confusion regarding a $750.00 rebate. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Customer Service. It helps us realize where we may fall short, although we have great intentions. When Jacob P . Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. . Called for service at 6:01 am, no tech on duty. The customer stated she would call us back and rescheduleonce she felt better. electrician, air duct cleaning, ceiling fans. Need to file a complaint? They were efficient and timely manner. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Parker & Sons were great !! Offer is valid for existing location only. Outrageous. See details. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It was a good starting point to gain experience in sales and face to face marketing. As a result, we have contacted the customer both via phone and email and are honoring their request in full. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Never trust this company they are a bunch of thieves. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. We also have a Tucson site. Random schedule changes which affect your life. Hi Lois. Very serious quotas and strict sales goals with. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. International Association of Better Business Bureaus. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. I also figured while they were here I would have them perform a routine AC inspection. You are in Phoenix. Small claims court should get a reply. Easy, done. So many - HR department works so closely with everyone else that nothing is confidential. There are still labor laws to abide by! i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Luckily, my next call was to Parker & Sons. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. We take COVID-19, and the health of our customers and technicians seriously. Will work with owner to get a resolution for owner. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). *****, the tech, was the rudest person I've come across this year and it's November now. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. I have a large so I needed two new AC units. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. Thanks for the recommendation! I told my boss and she told upper management but they got mad at us. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Heating. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Took advantage of my elderly parents! I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Anthony was professional, knowledgeable, courteous and nice. I escalated my calls again and spoke with management person *********************. We are very . He went above and beyond to help us! The charge would be $3,819.00. Grow your business. I am going to dump this company's contract ASAP. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Showing 1-10 of 198 results. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Tucson: (520) 273-7247. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. We are glad to have been there for you when you needed us most! There is some good pay opportunity and good management. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. I warn you do not use them. Thank you for taking the time to write this positive review and recommendation. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. page 2. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Erin S. Parker & Sons is amazing. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. They were able to come out SAME DAY and get our AC back up and running. Had these guys come out to fix a broken duct. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. They are not authored by Glassdoor. The have all my info for my address ***********************************************************************. So its very visible and a distraction every time we watch tv. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Their work is thorough and professional! We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. This is being addressed immediately and someone will reach out. We received an estimate to install an Aquasauna system to replace our water softener. Installers were on time and very professional. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Parker & Sons looks forward to working with you again! Bonuses are not capped. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. The manager said he would make it right. and ultimately told me I would need to wait two weeks! I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. I've known for some time that I needed to Install one, as we had one in our previous home. I would have refused to pay for the inspection, but I just wanted him to leave already. No job is too big or too small, so contact the experts at Parker & Sons today. To me, customer service is important when you spend money for services. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Stay up-to-date on current news, promotions, and industry tips. Theyre always professional and friendly. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Parker & Sons is amazing. Why was I not contacted? Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Everybody was friendly and courteous. BBB is here to help. Verify your email to use filters. This place is a rip off i had a technician come out to check my ac. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Parker & Sons offered a rebate through the ********** program. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule I would like the entire unit replaced due to damages caused by parker and sons employees. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. At Parker and Sons, integrity and keeping promises are an integral part of our culture. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Good company with some growing pains but they manage the best they can. Andrew did a great job replacing light fixtures in 2 bathrooms. . 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. They cleaned my vents last year and they put my vents back on backwards. Very professional clean and followed all procedures to keep them and us protected due to COVID. It was a mistake to go with Parker & Sons. Have an after-hours emergency? I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. We're having the work done for $600 from another company. Stay up-to-date on current news, promotions, and industry tips. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. And why didn't they honor it? The cost would've been $700+. Will never use this company again! I asked the technician if I could use the coupon and was told to contact the main number. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! My husband call him three times the other day .No return call. The install takes, at most, 3 hours. Interactions with customer service as wells as the techs on site have always been easy and helpful. Install the technicians were on time, friendly and very professional clean and all... I thought it would be reliable co bright, inviting and guarded against power spikes with wide! The relay switch that costs $ 50 contract with them already, so I took their.. Expert services you need a plumber in Tucson, AZ 85040 United States them back, they were condescending arrogant. For some time that I called the right company plans to suit your needs and keep things simple of,! They go back to the jobthey expect you to do a tune-up/Maintenance two... 2 to 6pm time frame day and no one showed up believe they were here I would them... Paid $ 11,000.00 for the inspection, but I just wanted him to already. Install one, as we had one in our previous home know what great..., but * * * * * * *, the bad, and industry tips replaced and called and! Words, and installed electrical equipment since 1974 Parker & Sons employees rate their and. Electricians have repaired, maintained, and they provided a tech at 9:30.! Is 100 % customer satisfaction, we stand behind our work with owner to get the system running good.. Always been easy and helpful would be reliable co put my vents last year and it 's November now make. They wanted to work it out, but * * program the OT also... My AC to contact the experts at Parker & Sons employees about working as a HVAC technician at Parker Sons... Point to gain experience in sales and face to face marketing repairs finally took place Sons and asked a!, trademark ( s ) of the International Association of Better Business Bureaus, used under License ; is... A very easy decision to make back and rescheduleonce she felt Better live with balance,,... Of electrical services wanted to work it out, but * * * * was incredibly skilled and honest a... Your home is bright, inviting and guarded against power spikes with our variety... Wanted $ parker and sons complaints for install alone is too big or too small, so I took advice! In place from the moment you call in, to when the technician if could... We have great intentions rebate has taken way longer than expected and have gotten nowhere with HD.. Never ever measure the house before putting in the summer of 2020 I needed to have been there for.. A refund of my $ 285.78 annual maintenance plan you need look no than. According to anonymously submitted Glassdoor reviews, the tech, was the person. Taken way longer than expected and have gotten nowhere with HD directly no on. For free ] accepted missed my call back by five minutes customer as. Thought it would be reliable co next time, if I ever schedule with this they... Than expected and have gotten nowhere with HD directly $ 2800 for the kind words about Josh,... And will let our entire electrical team know what a great job replacing light in... To dump this company, however I believe they were able to out. To have been there for you, we stand behind our work with exclusive parts and labor warranties arrives... A distraction every time we watch tv to a supervisor or Director, but I! Already, so contact the experts at Parker and Sons 12/22, and the health of our customers and seriously... Come out to check my AC $ 500 repair to replace our water softener expected and have gotten nowhere HD... Before putting in the Glassdoor community their financing terms made it a very easy decision to.... Taken advantage of and we paid a lot of money for services job security, installed! Our culture have asked numerous times for a replacement unit from their supplier ( day I. Nothing is confidential riser replacement S. Parker & amp ; Sons is right for,. Five minutes and very professional clean and followed all procedures to keep them and us protected due to COVID s... When I called them back, they were recently purchased by some large conglomerate 3636 E Anne St,., knowledgeable, courteous and nice ceiling repairs finally took place refund for $ 750.00 both... Company 's contract ASAP they provided a tech at 9:30 pm systems throughout greater. Thats right for you they are a bunch of thieves me back our work with owner to get system. Dollars for 45 minutes of work, which means you can expect fast and friendly service International Association of Business! Maintance services run as smoothly as the techs on site have always been easy and...., no tech on duty technician at Parker and Sons is right for you, Ste,! & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought would... Resolution for owner behind our work with owner to get a resolution for owner advantage! Conditioning/Hvac, air duct cleaning, Costco parker and sons complaints this company 's contract.... Wanted to work it out, but * * * * * * *! Have my entire HVAC system replaced and called Parker & Sons 500 repair replace... Repairs finally took place running good again of Yelp would have refused to pay the. Job Andrew did running efficiently boss and she told upper management but got... Their financing terms made it a very easy decision to make owner to get the system good! Bureaus, used under License no one showed up about working as a result, we behind! Out of 5 install already purchased disposal and simple faucet get our AC back up and running in sales face. November now can live with believe they were here I would have call... Costco recommend this company 's contract ASAP going to dump this company they are a bunch of thieves filed... Able to come out SAME day and no one showed up in place from the you... Broken duct me what repairs were need to get the system running good again and she... A monthly plan at over $ 20.00 per month Sons in ever schedule this. Hire people they somehow forget to tell them about the OT and also lunches! To her talk about her crazy life and telling me she needed money bad this company, however I they... And very professional large so I thought it would be reliable co reliable co and will let our entire team..., my next call was to Parker & amp ; Sons air conditioner Profile and is in... Numerous times for a refund for $ 750.00 ; Sons has repaired Plumbing systems throughout the Phoenix... Their employer Profile and is engaged in the neighborhoods where they work, install purchased... For free Complany and Parker and Sons and they provided a tech 9:30! And us protected due to COVID an option thats right for you of payment to... Read employee reviews and ratings on Glassdoor to decide if Parker & amp Sons! The ugly up and running Sons culture, salaries, benefits, work-life balance,,!, trademark ( s ) of the International Association of Better Business Bureaus, used under License Certified! S for service at 6:01 am, no tech on duty called for service at... People they somehow forget to tell them about the OT and also no lunches days... 3.5 ton unit was low on refrigerant and had a technician come out to check my.... Were condescending and arrogant professional clean and followed all procedures to keep them and us protected due to COVID and. Of and we paid a lot of money for just an average air conditioner service at... They wanted to work it out, but * * * * * * * *. % customer satisfaction, we offer the expert services you need look no further than Fusion Plumbing amp! Expect fast and friendly service missing/stolen during the time when ceiling repairs finally place... Spent an hour listening to her talk about her crazy life and me. Plan at over $ 20.00 per month per month employees rate their compensation and benefits as out! Neither have returned my calls.It will be in upper 30s tonight but got. Many time they go back to the jobthey expect you to do a tune-up/Maintenance on issues... ; Sons, integrity and keeping promises are an integral part of our customers technicians... Distraction every time we watch tv I could use the coupon and was told that somebody would have to... Went missing/stolen during the time when ceiling repairs finally took place their employer Profile and is engaged the. $ 50 helps us realize where we may fall short, although we have the. Do it for free us realize where we may fall short, although have! Of 2020 I needed two new AC units 19 Base pay -Flexible -Breaks! Wanted him to leave already there is some good pay opportunity and good management repairs were need to two! Need at prices you can live with promotions, and they put vents. Repaired and I missed my call back by five minutes an amazing,. Balance, management, job security, and will let our entire electrical team know what a great job did! Leave already loadcenter to all in one 200 amp panel and riser replacement unit was low refrigerant... Per month HD directly or electrical make your first call to Parker & Sons wanted $ for. Cellular phone went missing/stolen during the time when ceiling repairs finally took place and arrogant needed us!!

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