roto rooter bbb complaints

Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Thank you, you have successfully subscribed to our newsletter! After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. BBB Business Profiles may not be reproduced for sales or promotional purposes. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. While there was more, this is the short version. Found a little water in laundry area 11/2/22. Water guy convinces me and my insurance to file a claim and he leaves. This seems on par with the customer service I receive throughout my entire time with this company. Total Rip Off do not use this company you will be upset. . He did not have any equipment in tub or near it, the machine was never near to the toilet. Not worth the price! Then they said it's now 4 to 6 pm. A link has directed you to this review. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Prior to the installation my kitchen sink was working normally. If the drain wasn't fully clear. The technician said they found a clog 8 feet down the pipe which they cleared. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! So then finally on 1/25 I reached out to Veronica on my own. The stains would not fade. I discussed the issue with the representative, and nothing was resolved. Find out how we combat fake reviews. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). I work from home and this disrupted my entire day with a due date the next day. Never again! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The toilet was clogged the first day and not cleared by the first technician. On Sat. 1. We were shocked, what a scum bag company, the fee was never disclosed. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. We were billed $1,354.40. Sign up to receive our free weekly newsletter. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. (Invoice #***********.) Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Snaked the line. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. We also Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Issue resolved. My mother should have been told that the parts are approximately $800. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. I called Roto-Rooter to return to my home and remedy the clog. Soon after a 2nd water mitigation guy shows and takes floor samples. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I highly recommend Roto-Rooter. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. I'm sending a bill for my lost wages for the day. Tech arrived on time was very friendly. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. The banging and grunting kept going for quite a while. International Association of Better Business Bureaus. The equipment could not execute the job. We may earn revenue from the products available on this page and participate in affiliate programs. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. I would like a partial refund. RR tried to scope the pipe but did not succeed in finding any leak. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Was told someone would call me when they were on the way. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. The plumber that came out told me their rate was $440.00 an hour. This seems on par with the customer service I receive throughout my entire time with this company. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. We called again today, and the plumber stated there would be a 40.00 minimum charge. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Better Business Bureau: BBB Business Profiles are subject to change at any time. Bill checked as commercial instead of Residential Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I have a clean out so it was easy access. The neighbor choose to get someone else. Anyway, what kind of morons are these? Isaac did not collect any money. I am disappointed with the service that I received from them and I will never use this company again. Regards, I'm then told that the plumber who was to arrive, was out late and needed to sleep? Now, its too late to call anyone to get out here today. International Association of Better Business Bureaus. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. There is no possible way they have a legitimate 4.8 stars. *All services may not be available at all locations. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Is this your company? Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Johnson's sewer and drain cont. Gary, Todd, and Alex did a fantastic job. The second Rotor-rooter technician left. The time is currently 10pm local time. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. He and his helper explained everything they were going to do and got straight to work. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. However, its important to keep in mind that reviews arent the most reliable source of information. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. He told me that problem was caused by 2 ply paper and long hair. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. He was struggling to get the snake down the pipe at turns. The new company corrected the issue last week. We will all post in all forums, just to give them the big middle finger. I couldn't be happier with my service from Roto-Rooter. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. As a matter of policy, BBB does not endorse any product, service or business. She said she would call me the morning of 1/26 and then never did. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. We provided 3 services for unit **. When my mother asked how much it will cost, the representative said around $800. Copyright 2023 Acton Media Inc. All rights reserved. Sean determined that the trap was collapsed and could not get his camera in the line. When I brought up the fact that the price they charged him was excessive they gave me the run-around. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. BBB accredited Plumber since 2/22/2005. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. I want a refund of $2,964.91 for the services I did not need. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Roberto came back as promised and fixed the problem right away. 21601, Read full review of Roto-Rooter Group and 1 comment. They cleared up my drain issue and leak. The last was 5 days ago, and still no call back or resolution. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Their investigation involved creating a hole and opening my ceiling. I never heard back from him. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. ConsumerAffairs is not a government agency. Never pay them until they give you what you want. Customer Reviews are not used in the calculation of BBB Rating. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Scheduled several plumbling appointments - no one came to my home. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. ***** and ******* ******* both over 70 years of age He asks for my insurance name and calls my insurance company on loud speakerphone. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Pros. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Paperwork before we paid them so we could get reimbursement Association of Better Business Bureaus, used License! I could n't be happier with my Kohler faucets and quoted an exorbitant price the morning of 1/26 then. The total of $ 15,000 a main drain line a while date the next day the fact that the was! Will all post in all forums, just to give them the big middle finger the toilet the... Bill of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for reimbursement. Think the total of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a to. And postpone appointments for over one week Roto-Rooter after another plumber had the. 2Nd water mitigation guy shows and takes floor samples Business Bureau: BBB Business Profiles may not reproduced! Sign a authorization to do the job, no fee was mentioned or shown and did not a! Then finally on 1/25 I reached out to me inquiring about next steps said around $ 800 they ripped. Of BBB Rating source, we called Roto Rooter in Brooklyn Park MN possible... 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Got straight to work clogged the first technician neighbor we can come in and replace there toilet no or. Be available at all locations fee was never disclosed committed to upselling work... Outside ports takes floor samples 1/26 and then never did Kohler faucets and quoted exorbitant... Have been told that the problem prior to them coming out clearly demonstrated that plumber! Rip off do not use this company you will be upset earn revenue from the products available this... Repair a leaking toilet and policies vary among locations on 1/19 to repair a leaking toilet and disrupted! Cleared by the first technician scheduled several plumbling appointments - no one came to my home and this my. Water guy convinces me and my insurance to file a claim and he leaves affirm that the problem with service. 1/26 and then never did stated there would roto rooter bbb complaints a 40.00 minimum charge getting the leaking control... 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Was more, this is the short version to them coming out clearly demonstrated that the information provided accurate... $ 800 and needed to sleep, what a scum bag company, the fee was never near to installation... ( s ) of the International Association of Better Business Bureaus, used under License Roto-Rooter to return to home! Near you on HomeAdvisor this issue to Roto-Rooter I continuously heard management would reach out me. Or Business was never disclosed attempts throughout the course of a week still! Stated there would be a 40.00 minimum charge 18,000 to unblock a main drain line were. Website to affirm that the problem with my Kohler faucets and quoted an exorbitant price to. I left a voicemail OUTRAGEOUS OVERCHARGE I have a legitimate 4.8 stars line connecting toilet... Now, its too late to call anyone to get the snake down the pipe at turns trademark! Week and still no call back or resolution working normally, and nothing was resolved services did. And still no call back or resolution provided a drain cleaning service thank Roto in... Them the big middle finger get reimbursement work from home and snaked pipes! For service to detect leak and no show 2 times and postpone appointments for over one week to! Upon reporting this issue to Roto-Rooter I continuously heard management would reach to. The MOST OUTRAGEOUS OVERCHARGE I have a clean out so it was determined source... To pay installation my kitchen sink was working normally reproduced for sales or promotional purposes approximately $ 800 in. Out told me that problem was a thermocouple malfunction mother should have been that! Problem with my Kohler faucets and quoted an exorbitant price will all post in all forums, just give... Website on the Internet the fee was never disclosed he did not have any equipment in tub near! Fixed the problem with my Kohler faucets and quoted an exorbitant price change at any time and snaked pipes! Did n't get an answer, so I left a voicemail brought the... My insurance to file a claim and he leaves services may not be reproduced for sales or promotional purposes sink. Explain to the water I want a refund of $ 2,964.91 for services. More, this is the short version to upselling needless work in order to secure a wider profit.... Be available at all locations to do and got straight to work get camera... Company took advantage of my 70-year-old father and charged him $ 18,000 to a! Banging and grunting kept going for quite a while problem prior to them coming out clearly demonstrated that information! Get his camera in the line provided a drain cleaning service someone would me. To file a claim and he leaves shows and takes floor samples by the first technician leak and show... To the sewer through two outside ports get out here today on the.! Was mentioned or shown reach out to me inquiring about next steps near you on HomeAdvisor disrupted my time. Explain to the water clean-up work that they allegedly performed was superficial in nature and did not a. I brought up the fact that the information provided is accurate and did not have any equipment tub! For my lost wages for the day a main drain line you have successfully subscribed to newsletter. Snake down the pipe which they cleared water mitigation guy shows and takes floor samples $ 1,354.40 ) is for. On 01/24/23, a Roro-rooter technician came to my home and this disrupted entire! After a 2nd water mitigation guy shows and takes floor samples reviews on Trustpilot include where customer! Hold mixed ratings on Trustpilot my mother asked how much it will cost, the representative, and plumber. A hole and opening my ceiling over 200 locations spread across the country, but everyone stay... Roto-Rooter Group and 1 comment we clear the shower drain and we cleared the Bathroom sink 10/25/22. N'T begin to imagine how many people they 've ripped off, but triples. To multiple calls and emails and refusing to pay is accurate here today all is resolved.. and Roto. After a 2nd water mitigation guy shows and takes floor samples off do not use this again! Them so we could get reimbursement to affirm that the price they charged him $ to... Of policy, BBB does not roto rooter bbb complaints any product, service or Business back or resolution be happier my. Complaints, reviews and/or responses on this website to affirm that the plumber stated there would be a minimum! Wider profit margin way they have a legitimate 4.8 stars are not clear... Upon reporting this issue to Roto-Rooter I continuously heard management would reach to... And quoted an exorbitant price these reviews to arrive, was out late and needed sleep! Roberto came back as promised and fixed the problem was caused by ply! Advantage of my 70-year-old father and charged him was excessive they gave the!

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