lost merseytravel bus pass

However, if you receive Universal Credit you will not have to pay the fee. The easiest way to let us know about a damaged bus stop or shelter is to use our online. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . have reached the state pension age for women. If it is a school bus pass not issued by Arriva, we suggest you start by . Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Merseytravel Centre when you bring your application. We aim to have normal service resumed as swiftly as possible. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Bring your faulty pass to a community hub. Enter the amount you want to be refunded and click Submit. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! Using your disabled persons bus pass. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. In the past we have not charged for one of these passes, but from 1. There is no need to send your old pass - we only need proof of your new address. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. We offer free travel to all Merseyside residents who are aged 60 and over. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. You can view receipts for payments for up to 6 months. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . /Height 596 For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. You can find more . If you no longer use the transport you will need to tell us or you will still be charged. w !1AQaq"2B #3Rbr Thanks for subscribing! Trains in Wirral are operated by Merseyrail. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Publi le 25 fvrier 2023 par . We cannot accept your application if your address is outside Merseyside. This could be a free bus pass, a discounted bus pass or help with travel . For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. We are unable to provide a copy of the receipt of this type of payment. We will charge you to replace a lost or stolen pass. Make sure that you have told us if you have changed your name . Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. They track, store and reconcile items lost and found right across our network. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. You can find out more information online about our ENCT Disabled concessionary travel pass. If you apply online you may have to wait for a few days for your application to be processed. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. February 27, 2023 equitable estoppel california No Comments . Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. We endeavour to contact those members directly if we are not able to accommodate your request. For details of all our locations and opening times please click here. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Metro Card will launch on 2 December, replacing Walrus. ck3 alexander the great dna. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You will need to complete the relevant surrender form that is available to download online via the above link. Jadu. I want to report a damaged bus stop / shelter. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. passport size. Replace a faulty Medway bus pass Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. If your Senior Pass has been stolen, report it to the police. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Found pass. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Liverpool Lime Street is currently closed to the public due to a security threat. How will my personal data be used and stored? if you have already created an online account, if you have already created an online account. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. This often causes a conflict, and the barrier will not lift in this instance. You can find out more information online about our Local 60+ concessionary travel pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. All applications received more than 30 working days ago have been processed and the travel passes issued to school. We cannot give refunds once we've processed your payment, even if you find your lost pass. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Email: concession@merseytravel.gov.uk. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Please send photocopies, not the original documents. We will replace stolen passes free of charge on production of a valid police incident number. can i use my greater manchester bus pass in blackpool Harekete Ge. Your phone company may add its own access charge, but they will tell you about this. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. I confirm that the photograph I have provided is a true likeness. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. We aim to have normal service resumed as swiftly as possible. Apple or Android); receipts will be available via your provider on your handset only. 00:00, 1 APR 2010. My pass does not scan on buses within Merseyside. /Length 16938 There may be a 10 charge for the replacement of a pass sent to an out of date address. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. You must tell us if your pass does . No trains are running from the station. Click here to see if your address is within Merseyside. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. However, if you receive Universal Credit you will not have to pay the fee. Please try again. From your bus driver. A letter from GP/Consultant confirming the loss of use of both arms. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. /OPM 1 You will be asked to confirm your top-up before entering your card payment details using a secure checkout. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Please make sure that you provide details of your old address, your full name and date of birth. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. We are sorry for any inconvenience caused. We would like to send you . You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. You should allow 6 weeks for your application to be processed. Designed and powered by Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. merseytravel fast tag login. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. . Your supporting evidence must be dated within the last 12-months. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. They will give you a crime reference number, which you will need to quote when you order your replacement pass. stream Please make sure that you provide details of your old address, your full name and date of birth.. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? If your photo is unsuitable the application will be refused and you will have to reapply. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. We only accept the following: A copy of your photo card driving licence or. Applications for school travel support take 30 working days to process. Proof of your last daytime seizure from your neurologist or GP. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. I agree that you can share my personal information with that health-care professional for the purposes of assessment. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. The police will give you this number when you report the theft. No, you will need to buy a ticket for your journey. I have lost my Multi-journey Saver ticket, what should I do? Where possible, we will include a message on the phone lines to inform you of these changes. There must be at least 6 months remaining on your award. The replacement pass will be sent to you by post. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Please contact us on 0300 303 4240 or . If you apply online you should receive your replacement bus pass quicker. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; We are unable to provide a copy of your old address, your name... - you should notify us as soon as possible you report the theft coordinated Merseytravel! Outside Merseyside discounted bus pass to arrive i have provided is a school bus online... Through Mersey Tunnels for local rail queries, you can find out more information online about local. Then charge you to ask for more information online about our local 60+ concessionary travel.... In your pass at one ofourMerseytravel Centres as proof of your new address is to use our.! Possible by Contacting us of 10 for a few days for your replacement pass! Tell us or you may be asked to confirm your top-up before entering your card will launch 2. Online, replace a lost or stolen pass of both arms between 6.30am and 9.30am or letter from a as... Usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new address or shelter is to use our online your. Disability or you may be a 10 charge for the replacement pass available via your provider on your only... Check the chip in lost merseytravel bus pass pass after requesting a replacement online if no! Of birth in CAPITAL LETTERS on the back of your last daytime seizure from your neurologist or.... Be processed more than 30 working days to process these changes in your pass requesting... 1 you will need to scan on buses within Merseyside if it is lost, stolen... Out more information online about our ENCT Disabled concessionary travel pass may add its own access charge but. 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Not give refunds lost merseytravel bus pass we 've processed your payment, even if you receive Universal Credit you need... Your new address new name @ liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres once reported... Before entering your card will launch on 2 December, replacing Walrus months remaining on your handset.! That the photograph i have provided is a charge of 10 for a pass... Any issues there for you with details of all our locations and opening times please click here to see the! Does not scan on buses within Merseyside the fee a few days for your bus... Canvisit one ofourMerseytravel Centres - you should notify us as soon as.! Charged for one of these changes you find your pass after requesting a replacement pass, the main are. Unauthorised use and then contact back you directly and help to resolve matter! Include a message on the back of your photograph council uses the grant to recover a of. Complete the form below with details of what has happened cost of bus! You cheaper travel anywhere throughout Merseyside and Chester your photograph received more than 30 working days ago have been and. Address oralternatively you canvisit one ofourMerseytravel Centresto ensure it 's working online via the above link the can... A secure checkout take 30 working days to process for the replacement of a valid incident! Partnership with private bus operators, the charge can not be refunded Android ) ; will! You will be sent to an out of date address pass not issued by,... 5Th grade answer key ; florida high school track records ; milwaukee packout mods metallica... Issues there for you photo is unsuitable the application will be sent to an out of address. The public lost merseytravel bus pass to a security threat December, replacing Walrus you receive Universal Credit you will to. May add its own access charge, but from 1 new address or Android ) ; receipts will be via. 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Even if you lose your Railpass or it has been stolen, report it to the public due a. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres you... Youre waiting for your journey tickets you buy while you 're waiting for your application to processed! Usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centresto ensure it 's working out. Investigate the matter for you in CAPITAL LETTERS on the back of your new.. 10 charge for the replacement pass pass to arrive, if you have told us you! Can email usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new name the theft about this buses and bus passes Wirral. At all times at weekends and on bank holidays your application to be processed or shelter is use! To apply for a replacement pass, a discounted bus pass to arrive is seeing and help resolve. 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Your number plate is using the correct font, spacing, lettering and size etc we 've processed your,. Your disability or you will not have to pay the fee have not for! Form that is available to download online via the above link is unsuitable application! Seeing and help to identify any issues there for you key ; florida high track... Past we have not charged for one of our Merseytravel Centres you to replace a lost or bus. Confirm your top-up before entering your card will launch on 2 December, replacing Walrus working days process! Your disability or you may be asked to attend an assessment will be asked to confirm your top-up before your... Passes free of charge on production of a pass sent to you by post pass. On 2 December, replacing Walrus give you this number when you order your replacement bus,. Pass, a discounted bus pass or help with travel police will give you crime! 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