arhaus customer service complaints

I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Now I just call her at Arhaus and tell her what I want. It was also replaced and the 3rd one also had an off color board. I agree with all of the 1-star comments. Sales Associate / Design Consultant - Full Time They have moved my delivery date multiple times and can not commit to anything. Everyone is always so helpful and pleasant to work with. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. The people we dealt with at Arhaus were very nice but the product lacks. He made several recommendations. We will recommend and shop at Arhaus in the future! Michael has also been very helpful as well. Disconnected and unable to reach same rep. 71. I love the products in this store. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. For as costly as the furniture the customer service is really bad. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Reduce the excessive fees charged for returns. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. We spent close to $75k at this store and purchased their warranty on the furniture. If you don't want to deal with headaches, order everything online!! Unfortunate that they can't work to make customers happy. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Do I have to make a monthly payment on financing plans? No one called. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. All appeared sturdy and well constructed compared to other places I had visited. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. The cushions didnt last 18 months. Jerry B. said: Montgomery Mall is the premier place to see jailbait. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. I am so thrilled with the guidance I received from Them. Restoration Hardware Company Information Company Name: Restoration. The sales manager, Linda treated me like I was the one at fault. Arhaus is a handcrafted furniture brand that was founded in 1986. Again, special thank you to Tracy, and thanks to the rest of the staff there. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Spent $13,000 on a custom leather sectional. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. This plan will also cover seam separation. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. I was so disappointed their attitude, once they sold it they don't care anymore. Thank you. He's the complete opposite. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. He was very professional and patient during our decision making process. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Im gonna file a complaint with the attorney generals office. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. They said "we rarely get delays." We use dedicated people and clever technology to safeguard our platform. The package arrived in two boxes. I got many compliments on them. You know those sales people that just bug? Michael is now my "furniture guy" and Kat is my "furniture gal." Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. We make every effort to display the colors of our products accurately on the website. Save money, frustration, and blatant disrespect. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. We picked the furniture, then we picked the material. She is smart quick efficient and has a good eye! And non of the back rests held shape they sagging and about 1/2 full now. I had been looking for a while and when I found this set I fell in love. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. I wanted the space to have a totally different vibe than my home. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Thank you, Arhaus, and the great sales, delivery and customer services teams. I would suggest that no one buy any product from this company. It came out absolutely beautiful. Great furniture and sales people. There is no question that their furniture is beautiful and current. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. We expect to keep finding more of what we love at Arhaus. We use intelligent software that helps us maintain the . I purchased several pieces of furniture from Arhaus. Well it is now October 4th and I'm yet to hear back or have my issues resolved. This site's sole purpose is to help you make the decision faster and with more peace of mind. . Are the prices the same in stores and online? Be ready with your credit card. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. We also ensure all reviews are published without moderation. Long wait . Never recommend to anyone. Top 10 Reviews of Arhaus Furniture - mythreecents.com Additional information about Delivery & Shipping. Our experience at Arhaus was nothing short of excellent from start to finish. I tried several times to order them, each time being told that I would definitely get my chairs. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Half showed up within a week. Please send all requests to [emailprotected]. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. We are extremely happy with the items we purchased -- top quality and beautiful style. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Never got it. I love my new couch and the great customer service that accompanied it. 51 customer reviews of Arhaus. We want you to love your new piece as much as we do. Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St Loved working with Etta and Chris. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Arhaus Furniture Customer service? Do you offer in-home design consultations? Love the furniture but pretty bad customer service. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Resolution went from November to December to you guessed it January. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Anyone can write a Trustpilot review. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 2023 ForLocations.com All rights reserved. Beautiful furniture at shocking prices. Arhaus Furniture Reviews - Glassdoor Some links on Slumber Search are referral links. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. He offered different seating options to match the table within our budget. After the third time, the concierge suggested that I return the chairs and chose new ones. NO. Reviews and acts upon all email and company communications; Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. How much does Arhaus Furniture - Customer Service in the United States pay? This was to be a birthday gift and I have this junk. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. The level of customer service was exceptional. Sign up for promotions, decorating tips and more from our team. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We never felt pressured into buying something we didn't want. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. I bought chairs over 9 months ago. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. I recently purchased a sectional and a table. As for the actual collections at Arhaus--absolutely stunning, innovative and different. ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp Deceptive!! Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. See how it all works here. 2023 Trustpilot, Inc. All rights reserved. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. We will definitely be repeat customers. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Arhaus is a lovely store in Plano/ Frisco Texas area. The salesperson said she had reserved them for me. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Delivery time is problematic with this company. Similarly, the line between "pushy" and "helpful" can vary from person to person. They told me they dont cover surface issues, are you kidding me? One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Note: Pricing on floor samples and at Arhaus Loft locations may vary. re: order number 225510 Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Step 1: Dig deeper by asking the right questions I order 4 faux fur throws on black friday. I recently purchased a dining room set from this store location. They did finally get our order completed a few months later. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! EA808 Pagoda Earth Earrings Luckily for us, Alyssa, the store manager, took over our account. A The phone number for Arhaus is: (913) 663-0250. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. This stuff happens! We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. It was not listed "AS IS" so I expect all parts to come with it. Insane. All pieces look sturdy and well constructed. Debra answered all our many questions and offer good advice. I found them to be solidly built. I, too, have shopped there and was completely ignored by their staff. The furniture itself has held up well with 5 kiddos, however the cushions have not. Made to your specifications and submitted for production at the time of your order. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. All quality and service has been phenomenal. I had to post a review for Arhaus in University Towne Center, La Jolla. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. How do I calculate the delivery fee to my area? Merchandise in our warehouse cannot be held more than 90 days. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Your experience can help others make better choices. I will never do business with them again. Don't waste your time. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. She took us to the second floor and when I got off the elevator I saw it immediately. The shipping invoice lists WF038-8 Silk Road Sandals - 8 My interior designer Tricia, was amazing to work with. I apparently ordered a custom outdoor furniture set. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io My wife and I discovered Arhaus long before we had a house to put any furniture. I called Arhaus a week and a half later. It is your responsibility to inspect your product upon delivery. They have probably the most interesting and diverse high end furniture range in San Diego. A 10% restocking fee will be applied. Yes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DO NOT BUY, RISKY. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. They did not question anything that we called. We have made several purchases with them to furnish our new home and they have been fantastic to work with. We have enjoyed a wonderful experience working with the team at Arhaus. I sent a request for a second shipping label. This is total crap. He was super friendly and helpful. It is a bad product as it provides them way too much room to deny claims. Thank you for your exceptional service and quick turnaround time! The bedroom set has arrived and we couldn't be happier! Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Second, there are buttons that go into the cushion. The last popular pick for Arhaus shoppers is their collection of lighting pieces. I have been an Arhaus customer for twenty+ years. Please see our Measuring for Furniture Delivery guidelines. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. For the privilege of receiving the inflation device so we can properly use the sleeper. Create Account Keep me signed in Returns and Exchanges | Arhaus I never heard back from her. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Delete If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. How can I check on the status of my order? The deliveries went smoothly and my purchases arrived quickly. The cons: High prices. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. I was hesitant since it was a floor sample. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Arhaus is a lovely store in Plano/ Frisco Texas area. They assist you in every part of the process. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Request your free catalog. Verition Fund Management LLC Has $1.55 Million Stock Position in Arhaus This issue is going on over a year. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Gorgeous product! Our sales associate was Daniel and he was very good sales person at that time. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. They are sending someone to repair some of the pieces and are actually replacing some of them. Love the pieces and well have them for a long time! condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Key Responsibilities. I ordered my furniture in February of 2022. Had a very helpful designer who gave us numerous options and ideas. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Just. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot.

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