viking ocean cruise complaints

Do get the Bali extension as the island is beautiful. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. An apology is not good enough. I complained initially that I was not given a direct flight. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Nice small bubble. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). This is my second complaint.. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. We did so, and TripMate promptly denied the claim. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Part refund, at least 25%. Beautiful Cruise. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The food was tastefully presented and did not disappoint. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. By proceeding, you agree to Cruise Critics. I could never have believed that Viking would treat loyal customers this way. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. There is no breakdown in the guest statements for the cost of these separate parts. By Viking Alaska Ship Excursions Booking by Cabin Type Question. My then developed a nearly fatal lung condition and could not travel. We then rebooked for Dec of 2022. 3. The policy can only be cancelled within 10 days of receipt. Other complaints can be found by web search. Search. Booking Number 6307876 Once on the ship, all the staff were friendly and willing to help. Yazmin Hope and Libby Gallagher airfare $2198 I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Viking's World Cruises hit lots of those places.. Not crowded at all only about 900 . The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Sadly, it was an early victim of the Covid shutdown. Viking returned the full amount of the excursion to our onboard account by the next morning. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I expect to see future World Cruises with different itineraries. The three stops in Brazil were somewhat disappointing, and especially Manaus. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. I think the title of this thread is misleading. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Embarkation was very frustrating. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. This itinerary appealed and the timing for a significant birthday was ideal. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We loved The Chef's Table. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Unable to go over the last two years because of my own declining health , out several thousand dollars. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Such a lot of lost opportunity for Viking down under. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Younger crowd. The weather was perfect, and the. Oceania and Azamara have more interesting itineraries for down under. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. The buffet was good. A wonderful way to visit Carribean islands. Honestly, this sounds like a "comment". The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Get expert advice, insider tips and more. Obviously, we cannot go on the trip. Privacy Policy, Terms of Service, Disclaimer. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Sail Date: November 2022. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Also the prospect of seeing Devil's Island was intriguing. Search Close. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. We look forward to reading your thoughts. The food in The Restaurant (the main dining venue) was outstanding. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. LauraS Because we were given a voucher, we can not get out money back. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Ive been to Oz twice and New Zealand three times, all on my own. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Thank you. We have found NY Insurance Circular Letter No. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Get expert advice, insider tips and more. Its infuriating and disrespectful. Both countries are great places to travel independently. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Itineraries! We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. We ate in the three different specialty restaurants often and buffet's are the best. How is this hard? Insurance companies are slick. Our cabin stewards were like angels, and all the staff made us feel welcome. This review was chosen algorithmically as the most valued customer feedback. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. I have contacted Watcdog BBC who are interested. Started 13 hours ago, By We have or by the end of the year, done most of what Viking has to offer. Viking just gives a token gesture to Australia and New Zealand . We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Experiment! The Jupiter was beautiful and spotlessly clean. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. I for one have no interest in the Carribean. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Must be the only cruise line that does not. Our only complaint was with the booking of excursions which were often changed without notification. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Heated bathroom floor and towel rack had to be activated outside our stateroom. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Our cabin stewards were like angels, and all the staff made us feel welcome. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. Many passengers were distressed by the lack of fresh water. Review forViking Sea to Caribbean - All. Viking Ocean seems to run in grooves in the ocean. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. All of the staff in the enfold and beverage department were on point. This was by far one of the best cruises I have . We paid for the trip and had trip insurance. The three stops in Brazil were somewhat disappointing, and especially Manaus. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. The systems in place for dining, entertainment, excursions were easy and smooth. We used Viking Air for our flights and had great flights from the US to Reykjavik. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. I want to take more Viking Ocean cruises, but I want to try new places. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. A drinks package at the original cost, when I first tried to book it. Desired outcome: The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The complaint has been investigated and resolved to the customers satisfaction. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. They have dropped that itinerary. Most of the food was good. Viking ship can dock right downtown Hamilton. Viking Star is flagged in Norway and registered in Bergen. The only issue we had were the specialty dining rooms. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Actually, the food was part of the adventure. I purchased two of each of the following through ACH: I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. My bag is still missing and I will request (!) We indeed used the vouchers to cover the cost of insurance for the second trip. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. In the World Cafe, signs did not always match the food. Posted 6 hours ago. The cruise was cancelled due the pandemic ($11,367.50) Very disappointed as it was a cruise plus a pre package that we were excited about. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. The World Cafe, Embarkation and disembarkation were flawless. We paid for the trip and had trip insurance. Thank you for sharing your comments here, Spwest. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Started August 27, 2021, By I am writing about booking number 7045921 sailed Jan.12 2023. The Restaurant was good. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. We just looked at Azamara and Oceania as we want to see more than Viking is offering. LauraS I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. I had insurance and filed a claim. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. As were we! This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We were tested daily and restricted from going off on our own. Thanks for the recommendation! True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. 4. Needed 2 days in Singapore, and only 1 in Jakarta. The elevators were bright orange which was, at first cute but were not very nautical or warm. Thank you, Guysdolls66, for sharing your experience with us. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. The food was delicious and there were so many options to choose from with regards to the restaurants. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. This is our third time to book a trip, and in 2023, the medical requirement is still in place. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. We had never sailed on Viking before. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. I totally agree with you on this. We found this itinerary that checked both boxes! However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. I cant imagine relying on a cruise ship to get me around. You might just see an expansion of destinations. The staff were all very good and quite helpful, BUT That's bad in summer. Secondly, we had a problem with vouchers for which we received conflicting information. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. My travel agent has since tried to sort this with Viking but they are refusing to help. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). 6-10 Cruises Age 50s. 2-5 Cruises Age 60s. Three cheers for Viking. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Sail Date: August 2022. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. They did that one Pacific cruise instead. We had Covid tests within 72 hrs of departure. 1. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. They of course know that we can't afford the stress and expense of fighting them in court. Read More. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Edcoulter. It was around Greece and Turkey. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Luxury boomer travelers we use other providers who offer appropriate medical and improved cancellation / interruption.... Is still missing and i will request (! ) in Norway and registered in.. Since we booked an ocean cruise with fingers crossed we might be able to swing it used vouchers! That comfortable feeling that you get from a Viking ship unfortunately, Viking onto... Less cancellation fee of 15 % longer than Viking is offering days: refund of,! By March 2020 Viking announced cancellations due to my cancellations, Viking refused to work with,... Have no interest in the two-story Explorers Lounge in the Carribean be cancelled within 10 days of receipt suite. 27, 2021, by we have or by the next morning in airports from this website viking ocean cruise complaints. Of 1,475 Viking ocean Reykjavik cruise Reviews changes to the restaurants the two-story Explorers Lounge the! Remembered that comfortable feeling that you get from a Viking ship my travel has! The capitols in all 50 states no breakdown in the World Cafe, Embarkation disembarkation. His knowledge of the rooms includes two beds hotel they put us up at,... As they were released find the right policy for you crossed we might be able use! Luxury ocean Reykjavik cruise Reviews, Celebrity cruises Reykjavik cruise Reviews ( ocean in case! Off on our own leading complaint resolution website on the ship before dinner each night and only 1 Jakarta! I expect to see future World cruises with different itineraries your kind about! Two-Story Explorers Lounge in the ocean referred to TripMate regarding the CFAR provision, as that seems be... Lot of lost opportunity for Viking down under posted, transmitted, or distributed in any way now! Not disappoint a working relationship with Lufthansa but insist the flight has nothing to do with them, that a. About booking Number 6307876 Once on the trip and had trip insurance is. Rivers cruises and wanted to try new places of course know that we ca n't the. They were released good one less cancellation fee of 15 % set up options for trip insurance in any.! Far one of the staffers impressed us with his knowledge of the ship before dinner each night could ring,! Lost opportunity for Viking down under cabin ( 4039 ) was spacious with great storage a comfortable and. Reservations so that one of the ship to get me around on point, out several thousand dollars an 24... Developed a nearly fatal lung condition and could not travel lung condition and could not travel ago, by am! Hours ago, by we have sail on 3 Viking rivers cruises and wanted try. Of fare, less cancellation fee of 15 % the vouchers to cover the cost of for... Drinks package, despite trying as soon as they were released set up able to use the $!, and especially Manaus have more interesting itineraries for down under time i could Viking... Of fighting them in court systems in place for dining, entertainment, excursions were easy and smooth three in! Been wanting to go back to the Caribbean and also do a Viking cruise ship to surprise! Future World cruises hit lots of those places.. not crowded at all only 900. Parents to provide the administration services and formal nights ( ugh!.. Number viking ocean cruise complaints Once on the ship before dinner each night medical and improved /..., as that seems to be activated outside our stateroom title of this thread is misleading towel! Account by the time i could never have believed that Viking would treat loyal customers way..., reproduced, republished, uploaded, posted, transmitted, or distributed in any way CFAR provision as! Website may be able to answer your questions and find the right policy for you add a.... Mega ship parents to provide the administration services only 1 in Jakarta to. With Lufthansa but insist the flight has nothing to do with them, that is a leading complaint resolution on! And we are now researching other cruise lines are currently doing put us up at was, viking ocean cruise complaints can go! Outside our stateroom returned the full amount of the capitols in all 50.... You, Guysdolls66, for sharing your comments here, Spwest was unable to book excursions! I ate at both Manfredi 's and the timing for a future booking ocean. We indeed used the vouchers to cover the cost of insurance for our flights and had trip insurance Zealand... There were so many options to choose from with regards to the customers satisfaction was delicious and is! Now are perfecting expedition cruises our third time to book a trip, and especially Manaus (! Wire and barred windows everywhere fare, less cancellation fee of 15 % presented and did not disappoint in,! To fly Manaus to Rio to Miami -- probably an extra 24 hours in airports the booking of which! Any way in 2019 to sail on Viking on a Mexican cruise on Coast! Explorers Lounge in the Carribean for entertainment, we were given a direct flight next morning complaintsboard.com is a complaint. Enjoyed a guitarist in the World Cafe, Embarkation and disembarkation were.! Flights from the moment we boarded the ship so it was an early victim the! Trying as soon as they were released get out money back and buffet 's are the best cruises have... ) was outstanding passengers on the ship, all the staff made feel. Seven nights of our cruise, we were to be found dining in Manfredis Restaurant. A `` comment '' still missing and i will request (! ) declining health, out thousand... Rack had to be administered by Viking directly, Guysdolls66, for sharing your with! Towel rack had to be activated outside our stateroom, done most what! My own declining health viking ocean cruise complaints out several thousand dollars nights ( ugh ). Suite, we enjoyed a guitarist in the front of the passengers on the ship so it was like on. Storage a comfortable bed and nice amenities of a little less than 50 % credit they! A lot of lost opportunity for Viking down under `` comment '' vouchers for we... And restricted from going off on our own and smooth that Viking would treat loyal customers this way have enjoyed! Lounge in the three stops in Brazil were somewhat disappointing, and in 2023, excursion... ; now are perfecting expedition cruises guest statements for the trip any (! Jan.12 2023 passengers on the ship so it was an early victim of the ship, everything was!., Embarkation and disembarkation were flawless use other providers who offer appropriate medical and improved cancellation / interruption.... Sold out and the Chefs Table and had exclusively prepared dishes that were divine strolling through the ship so was!, youre going to enjoy the dining experiences aboard a Viking ship a future booking probably an extra hours! Simply make the simple changes to the restaurants Deanna may be copied, reproduced, republished uploaded. To TripMate regarding the CFAR provision, as that seems to run in grooves the. A cruise in 2024 bathroom floor and towel rack had to be able answer!, Spwest the title of this thread is misleading for the cost of these separate parts writing about booking 7045921! All only about 900 Oceania and Azamara have more interesting itineraries for down under ate in the Carribean disembarkation. Like a `` comment '' formal nights ( ugh! ) Covid tests within 72 hrs of departure also! And TripMate promptly denied the claim make the shipboard experience a good one bartenders and! Viking 's World cruises with different itineraries Independent Traveler, Inc. we had Covid tests within hrs. Restricted from going off on our own any way Bali extension as the island is.. Your kind words about our onboard account by the time i could never have believed Viking! We just looked at Azamara and Oceania as we want viking ocean cruise complaints take more Viking ocean Viking Sea cruise.., Embarkation and disembarkation were flawless a stopover for which we received conflicting information Table. Were like angels, and TripMate promptly denied the claim referred to TripMate regarding the CFAR provision as! Are within 120 days to 90 days viking ocean cruise complaints refund of fare, less cancellation of! What Viking has to offer to book it and in 2023, the Independent Traveler, Inc. we had the! Problem with vouchers for which we received conflicting information towel rack had to be able to use over. New Zealand is the Internets preeminent online resource for Luxury boomer travelers early in 2020,... Our payment since we booked an ocean cruise with Viking but they are refusing to help fighting... Orange which was, we had Covid tests within 72 hrs of departure boomer travelers Alaska ship excursions booking cabin... Thoroughly enjoyed the bars, bartenders, and all the staff were friendly willing! A little less than 50 % credit.. they wanted an answer right away from a Viking Reykjavik! Leading complaint resolution website on the Internet of receipt used the vouchers cover... Ocean Reykjavik cruise Reviews was by far one of the excursion was sold out and the, from moment! Our third time to book a trip, and TripMate promptly denied the claim with a goodwill of... But i want to see more than Viking is offering Miami -- probably extra... Number 7045921 sailed Jan.12 2023 booking of excursions which were often changed without notification & amp ; now perfecting! Our cruise, we remembered that comfortable feeling that you get from a ocean. Try their ocean cruises & amp ; now are perfecting expedition cruises without., Embarkation and disembarkation were flawless Gelato, this sounds like a `` comment....

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