qantas customer service agent recruitment process

", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Aww crap I was in a panic. Being responsible? Discuss why your business would have suffered if you weren't familiar with every aspect of it. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. 107 jobs. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. Download our free online tools for individuals with dexterity limitation. Establish customer relationships and follow up with customers, as needed. It consists of five questions. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . An active listener? The process took 1 week. Step 2; Invited to do an automated questionnaire. Rotating roster +1. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. The familiar smiles are waiting to welcome you onboard. Responsibilities. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. Deals on Qantas flights across a range of Australian and international destinations. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. The process took 4 weeks. Why were you the one who took the initiative to solve this problem? Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Be specific with your answers they want examples What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. 1. The first time you apply, you'll need to create an account with us. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Be the first to find this interview helpful, 1. Earn Qantas Points on our huge range of accommodation options worldwide. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Options for mobility and medical assistance and first-time flyers. The process took 9 months. But go into more detail about why you would be so proud. I applied online. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. For some others I know the process was shorter and others much longer. This is your opportunity to really sell yourself! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Join Qantas Frequent Flyerorsubscribe to Red Email today. If so, discuss how you successfully handled this. Then, explain the steps you would take to find the right person with the answer. Travel and partner special offers available exclusively for our members. How to connect with us through Social media platforms. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. It was 5 questions about customer services. When have you gone above and beyond in your previous role? Browse our airport guides and lounge network information. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. Provide prompt, accurate, and friendly customer . Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Will you cover the medical costs. I interviewed at Qantas in Feb 2023. I applied online. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. . Ways to check-in for your flight including online and on your mobile. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. The height requirement is between 163cm and 183cm. The first hour was just kind of introduce of the position and the company. Qantas Airways Limited 4.0. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. did anything happen? 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Short seminar followed by a one on one interview. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. 2. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. I got 5 questions based on my CV and resume. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Good interview day. I interviewed at Qantas (Melbourne) in June 2017. Compare and book travel insurance for your next trip. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Great! Step 6; Invited to do a medial. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Prepare for questions about personal interests, previous work experience, and strengths. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Excellent! ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Designed for small to medium businesses. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. What ideas have you brought to a previous role that have benefitted other staff? What key skills from that experience would you bring to this role? Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. The recruitment process varies from role to role, but the general process is outlined below. great experience, I applied online. Firstly it was a one on one interview. Beyond being friendly and reassuring, what other relevant skills do you have? What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Step 7; Recieved job offer. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". Customer Service Agents. For example, I worked in a bakery where I took calls and directed them to the right departments. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Qantas. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Get ready for your big adventure with our dedicated family section. ", "Yes, I do! why did you leave your previous job and why do you want to work with Qantas Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 4 weeks. Contact us here. Did you strive to go above what was required of you? As you answer, keep this in mind. There was about a month or two wait between each step. Have a question or concern? Book your perfect holiday with a flight and accommodation package. What is the hiring process for remote jobs at Qantas? I would work hard to understand the program as I am naturally someone that likes to know hows do things". I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022.

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