alight customer care representative job description
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight - 3.1 San Juan, PR. 88 followers . Type: Full Time Alight Solutions We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. 2023 at Alight Solutions. Apply online instantly. Our story starts with a simple universal truth: Every business is a people business. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Their job is to help ensure customer satisfaction. We want you to join our company with 25 years of industry experience. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. You have reached your maximum number of active job alerts. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Check out our current jobs that have a virtual/work from home option. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Must be able to work a flexible schedule based upon high call volume needs. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. If so, you've come to the right place. Must be able to work a flexible schedule based upon high call volume needs. Career Development & Growth: We provide ongoing training, coaching and development. Visit the company website to obtain information on the company and review the job description prior to your interview. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Join our team. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our story. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Quick Apply. Posting id: 823465203. Our people are our greatest assets at Alight Solutions because People Matter! We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. We strive for Excellence Every Day by collaborating with our clients and colleagues. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. As a Customer Care Representative, you will report to a Customer Care Team Leader We promote healthy lifestyles and flexible work arrangements for our employees. They answer inquiries by phone, e-mail, web chat, or social media. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Customer Care Representative Resume Examples. Check out our open opportunities below. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. to demonstrate your interest in the role. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Learn more at . We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Communicating with customers through various channels. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. This position supports Alight s benefits administration and HR BPO platform businesses. Find contacts: direct phone number, email address, work experience. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. People can always trust us to say what we mean and depend on us to do what we say. Our Promise We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Si es as , entonces ReedGroup es para ti! Customer Care Representative Tasks. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. * Bilingual (English/Spanish) is a plus Find out if you meet the requirements! Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . * Strong attention to detail with critical thinking skills About Alight Solutions Alight is a leading cloud-based human capital technology and services. Stay updated on our new opportunitiesJoin our. At Alight, we are reimagining how people and organizations thrive. Meet Alight Customer Care Watch on Why Alight? * Call Center and Hospitality experience preferred. View this and more full-time & part-time jobs in Miami, FL on Snagajob. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Find out if you meet the requirements! Averages based on self-reported salaries. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. * PEOPLE MATTER is one of our company s core values. You have already created a job alert with same filters. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Alight Easy 1-Click Apply. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. We strive for Excellence Every Day by collaborating with our clients and colleagues. Work-Life Balance Disabled Person, Inc. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. You will be notified during the hiring process which checks are required by the position. Browse by city or country to find one in your region. Find the best jobs in the US, apply in 1 click and get a job today! New York Equal Pay for Equal Work Act Statement. You will be notified during the hiring process which checks are required by the position. Find out if you meet the requirements! View Job description, benefits and responsibilities. We reward continuous improvement and encourage you to own your own development. Cons. HDHP or PPO available., At Alight, we believe a companys success starts with its people. We are forthright and genuine when we speak. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. View Job description, benefits and responsibilities. These teams are a critical component of Alights health care,retirement and HR-delivery services. In addition to a base salary, this position may be bonus eligible. Alight Solutions offers a promising . The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Qualifications for a job description may include education, certification, and experience. We're always looking for great talent. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Create and update employee files in database, as authorized. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . The mission of our customer care teams exemplifies the need for humanunderstanding. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Location The estimated base pay is $36,558 per year. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. This is a 6 months project and we offer Full Time Shifts (Rotating). Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. DISCLAIMER: Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. READ MORE Important information: Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Customer Care Representative Human Resources. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Our story starts with a simple universal truth: Every business is a people business. Our commitment to Diversity and Inclusion. It's why we're so driven to connect passion with purpose. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Required Skills. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment.
alight customer care representative job description