viagogo payment to seller

The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." How do I change my payment method for getting paid? Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. 6.3 Allocation of Risk. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Find out more about salaries and benefits at Viagogo. You are viewing the PayPal Community Archives. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Viagogo is a secondary ticketing site. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). See all 12 articles. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Hello has anyone had a successful outcome from viagogo through paypal. Invalid tickets are defined as anything where buyers are refused entry. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? 2.10 Collecting Payment. You can update your payment method as long as you haven't yet been paid. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. 4.2 Stolen Property. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. There must be a way, the payment was not accepted yet. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Instead, write to them again: restate your claim, and the reasons for your complaint. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Limerick, County Limerick 35 reviews; The tickets were sold in October for 180, but so far I have not seen the money. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. What are the viagogo Terms and Conditions? Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Piggyback tickets may not be sold in the same listing. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. If this is also unsuccessful We will not offer a refund. We are no longer accepting comments on this article. The tickets were bought and sold online, using the Viagogo fan resale platform. 4.3 Sellers Shall Not Include Promotional Material with Tickets. What ticket resellers must do In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Shoppers are advised to double check card details when shopping on computers or mobile devices. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Location. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. In this case they counted them as arrived the moment UPS scanned the tracking label. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 6.1 No Warranty. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. To register, You must provide your real name, address, phone number, and email address. Subculture Tour 2023. 2.13 Ticket Information. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Do I have to pay a service charge if the service is poor? During this time, the Site will be temporarily unavailable. Clear. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Theres a problem with my wedding venue or supplier - what are my rights? When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Don McLean Concert Tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. 7.2 Copyright. Click the more button to email us. Pay by credit . Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Fast forward a few years, and the details she entered were still saved on your account. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Look for an option to transfer the tickets through the original ticket provider's account. Viagogo should be the subject of a full criminal investigation.. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Yes No Contact Customer Support Regional Settings To be a member of this Site, You must agree to accept the terms in this Agreement. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2.11 Ticket Fulfillment. 2.18 Merchant Description. Does Viagogo pay their employees well? Did you find this answer helpful? In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. You will receive confirmation by email when the payment is made. From 17 January, it will have to make changes such as identifying when sellers are. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Such notice shall be deemed given one business day after the email is sent. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Viagogo is a global online platform for live sport, music and entertainment tickets. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 3.1 Accurate Descriptions. Selling a type of mobile ticket and transferring it to the buyer. Note that this is separate from any Tax viagogo is required to charge on its fees. 2.2 Registration. Contact your bank or credit card company to verify the authorisation of payment to viagogo. We do not control the information provided by other users which is made available through the Site. Only some of my tickets have sold. By using our Site, You agree to accept this Agreement. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. 6.8 All Sales are Final. Your experience can help others make better choices. 1999-2023 PayPal, Inc. All rights reserved. Start today for 5% back on up to $1,000,000 in branded sales. 2.5 Tax on Seller Proceeds. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. You also have the option of taking your case to a small claims court. In future, if you have issues confirming or fulfilling . Pay in 10,000 for bonus. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. City and Colour Concert Tickets. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Check out our video below for advice on how to avoid ticketing scams. Selling Mobile transfer tickets you bought on viagogo? There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. This is often referred to as mitigating your loss. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 2.8 Pay & benefits. Please remember that you will not be paid for this sale. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Read more hen we pay for them, not a week before! Ask a question about Viagogo in Booking Services. For example, if you bought tickets for the front row and ended up sitting near the back. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Can you help me find out what has happened here? You may also file for a claim if your tickets are invalid or not accepted at the venue. Affiliate links: If you take out a product This is Money may earn a commission. 6.7 Third Party Information. The comments below have not been moderated. Pay by PayPal, a free service to pay online without sharing your financial information. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. To sell tickets, a Seller lists the tickets in the Site database. How much does Viagogo pay per year? We endeavour to rearrange delivery with the customer or arrange a collection point. I had a flight delay, can I get compensation? All. Can anyone help me? Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Ticket listings are a representation of actual seat location. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Job Title. Buyers: viagogo charges a service fee on top of the ticket price. 9 Dec 2022 - Seller Support Associate . If You do not qualify, do not use the Services.

Nba All Rookie First Team 2022, Hart Vacuum Attachments, Accidentally Took Fish Oil Before Colonoscopy, Articles V