clipper card balance refund

To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. How can I cancel my card and get a refund? Only registered Clipper cards, are available for refunds. E\\y\F@B.THH!*o* /Tx BMC In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Your Clipper card will not be returned to you. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Unfortunately, the Clipper Card doesn't allow that. It's just $3. /Tx BMC /Tx BMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. (For example in NYC one can buy MetroCard at the airport without a fee.) /Tx BMC Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). There is a $5 fee for this service. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. All rights reserved. Key Clipper information translated to Spanish. f When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Email clipper@bayareametro.gov. Clipper Refunds: Only registered Clipper cards, are available for refunds. Get Morning Report and other email newsletters. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If do not tag on and/or off, you will be subject to citation. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. o American Express I would love to consolidate all the cards into one card. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Skip the side navigation menu and go to the main content. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . How many people do not know and never retrieve their funds? To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. After that, you need to tag on and off for each ride. A: No. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. f Learn more about Clipper on your phone. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Pay it forward. There is a $5 fee for this service. 0.749023 g If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. Subject . EMC EMC Skip top navigation. H237402VH2P0P04341Qf& If unsuccessful, your Clipper card may be defective or damaged. For defective cards, no fees will be charged. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Visit our VTA Smart Pass page for more information. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. /Tx BMC 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 224 0 obj <>stream https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Treasury will mail you a check. New. Paper tickets balances cannot be transferred onto a Clipper card. Only registered Clipper cards are eligible for refunds. The Go and Smart Passesare non-transferable. Its also required if you want to set up automatic reloading. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. A reader in a prior column thought $300 had disappeared from an account. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. EMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC /Tx BMC Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Orders will not load if your Clipper card balance is negative. Ticket Refunds. Each Smart Pass user only gets one replacement per calendar year. For details about how to apply for a refund, download theClipper Cancellation Form. You must tag your card again when you get off the train. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. EMC /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a . h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Choose to stay logged in or to log out. There is a 50 cent surcharge per trip for paper tickets. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Add only that total amount to your card. Here's what you need to know. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. My spouse, relative, or close friend needs help managing their registered Clipper card. Refunds are subject to the fees in Section 10. Q&A: Highway 101 express lanes opened Friday. The Go Pass is also available to graduate students until December 31,2022*. You will get a check in the mail at the address you provide. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream If you ever lose your card, well replace it and restore your value for a $3 fee. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Registering your card protects your card balance and allows you to set up an online account. No they don't keep cash at the stations. Pay With While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. If you don't want to deal with that, just pay the $3 to get the card. Then take a long joy ride on Caltrains. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. However, each Go Pass user will only get two replacements per calendar year. Mail the ticket(s)toBART's Treasury Department. The Go Pass is valid for thecalendar year: from January 1through December31. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Less than a cup of coffee. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about our privacy policy. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. Location of mushroom dispensaries in Oakland? Refunds are subject to the fees in Section 10. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Donations of tickets with unused value of less than $1 can be made to local non-profits. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Then when you exit, Caltrains will tell you that you have a negative balance. Options to Oakland Airport from Union Square. Many of the cards have about $50 on them, but a couple have about $200. 2020, Metropolitan Transportation Commission. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Your session is about to expire due to inactivity. /Tx BMC Will the toll lanes reduce traffic jams? H*2T0T341f& EMC Discount Cards For youth, seniors, people with disabilities and low-income adults. /Tx BMC H*2T0T3415Rf& HD 0UR K(EP%xg:#6(=VU-zTqwn?p @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Can I have more than one card in my Clipper account? Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj startxref 0 %%EOF 332 0 obj <>stream I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Need to Order a Clippercard? https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). H*2T0T3415Rf& EMC I think you can add value as needed to exit a station, if your balance is insufficient for the journey. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip.

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